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M
mark-theduelinga
March 28, 2024
Question

How can I adjust QBO for an overpayment?

  • March 28, 2024
  • 1 reply
  • 0 views
Sorry, I cannot send examples to you or reply to previous responses from QBO to my more detailed previous questions

I am the "Accountant"  and I cannot find any guidance fixing this issue in Quickbooks Online.  Both of these below transactions are on the AMGT company that paid the amounts and issued invoices.
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1.  How do I get the Quickbooks Online program to complete the payment of this invoice #2058 for the $6,694.38 remaining balance?
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2.  This $6,694.38 extra payment needs to be taken out of Unapplied Payment of 3/5/2024.  How do I do that at this point?

Once you explain what I can do to successfully resolve this part of the issue in Quickbooks Online and I get it fixed, there are still the other AC2 company billing entries to make.

Thank you for your assistance.

Mark

Sorry, I cannot send examples to you or reply to previous responses from QBO

1 reply

R
rvrfrf
March 28, 2024

Thanks for getting in touch with the Community, mark-theduelinga.
 

To apply a partial payment to an invoice, you can use your Receive payment feature.
 

Here's how:
 

  1. Use the + New button, then choose Receive payment.
  2. From your Customer drop-down, pick a customer.
  3. In the Payment method drop-down list, specify a payment method.
  4. Enter an amount in your Amount received field.
  5. Find the Outstanding Transactions section, then locate an invoice you want to record your payment for.
  6. Specify a Reference no. and Memo if necessary.
  7. Select Save and close.

 

In regard to how you should go about taking an extra payment out of a particular account, I'd recommend working with an accounting professional to properly identify the best way for your situation. If you're in need of one, there's an awesome tool on our website called Find a ProAdvisor. All ProAdvisors listed there are QuickBooks-certified and able to provide helpful insights for driving your business's success.
 

Here's how it works:
 

  1. Go to our Find a ProAdvisor page, then use the City or ZIP search field to specify a location.
  2. Select Find a ProAdvisor and browse through your results and find one that works best for the business. You can click on each ProAdvisor's profile to learn more information about them.

 

Once you've found an accountant, they can be contacted through their Send a message form.


I've also included a detailed resource about working with invoice payments which may come in handy moving forward: Record invoice payments
 

I'll be here to help if there's any additional questions. Have a wonderful Thursday!

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