How can I change my address that shows up on the customers copy of the invoice? It's still showing my old one even though I've changed it under "business address"

Welcome to the Community, @extremerobert13! Ensuring that your sales form has accurate and up-to-date information is essential, and I'm pleased to assist you in achieving that.

You can directly change the customer-facing address on the invoice. Follow these steps:

1. Open the invoice.
2. Select Edit company.
3. Scroll down to the Customer-facing address section.
4. Use your company address or add a new one.
5. Click Save.

However, if you've completed these steps already and your invoices still display the old address, the issue might be due to a cache-related issue. If this is the case, you can perform some troubleshooting steps. First, use a private or incognito window to rule out cache problems in your browser.

Here are the shortcut keys:

• For Mozilla Firefox browser: Ctrl + Shift + P
• For Google Chrome browser: Ctrl + Shift + N
• For Safari browser: Command + Shift + N

After that, log in to your QuickBooks Online (QBO) account and check if the same thing happens. If it works, clear your browser's cache to remove the webpage data causing the issue. If a private browser doesn't work, use other installed supported browsers.

Also, I've put together some informative articles that will help you in managing your invoices more effectively:

• Customize invoices, estimates, and sales receipts in QuickBooks Online
• Record invoice payments in QuickBooks Online

You can always rely on us to meet your specific needs. Feel free to reach out if you have any other questions or concerns. Have a wonderful day!