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M
mterkoski-gmail-
April 13, 2024
Question

How can I edit a SSN, it will not let me

  • April 13, 2024
  • 1 reply
  • 0 views
it says: That doesn't look like the right SSN, take a look and try again.  I have tried several times and have verified the SSN

1 reply

M
MelroseV
April 13, 2024

It's good to see you here in the Community space, mterkoski.

 

When editing the SSN, ensure that you're using the correct format and unique number to avoid duplicates with other users.

 

If the issue persists using the exact format and unique number, we can perform some troubleshooting steps to determine if this is related to your web browser. 

 

We can use an incognito mode to see if this has something to do with your browsers.

 

Here's how to access incognito mode in some of the most commonly used web browsers:

 

  •  Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + N
  • Safari: Command + Option + P

 

Once logged in, try to change your SSN again. If things are working, then it's likely the browser that's causing the issue. It can be fixed by clearing your cache and cookies. You can also switch to a different supported browser.

Keep me updated in the comments below if you have additional concerns regarding your SSN. Stay safe!

M
mterkoski-gmail-Author
April 15, 2024

Hello, I have tried all the different suggestions and it still will not let me update the SSN.  I can not figure why it didn't transfer when I switched from desktop to online.

J
JuliaMikkaelaQ
April 15, 2024

I appreciate you taking the time to perform the suggestions above, mterkoski.

 

I understand that updating your employee's Social Security Number (SSN) is crucial for maintaining accurate data recording for future tax purposes. I'll add some details about this and route you to the appropriate support channel that can promptly address your concerns.

 

When you migrate from QuickBooks Desktop (QBDT) to QuickBooks Online (QBO), this employee information is one of the lists of data that will be transferred. You can check this out for more details: Learn how features and data move from QuickBooks Desktop to QuickBooks Online.

 

On the other hand, since you're having trouble editing the SSN, there could be a couple of reasons behind it. One reason could be that your employee used an Individual Taxpayer Identification Number (ITIN) in the field. However, since you've already verified that the number entered is the correct SSN, another reason could be the presence of a duplicate employee profile with the same info. QuickBooks doesn't allow duplicate information, so it's worth checking your employee lists for any duplicates before updating them. 

 

If the issue persists, I recommend contacting our Payroll Support team to check this further. They have the tools to review your account securely and pinpoint the cause of this issue. 

 

Here's how you can reach them: 

 

  1. Go to the Help menu, then select the Search tab.
  2. Click Contact Us.
  3. Enter a brief description of your concern, then select Continue.
  4. Choose either Start a Chat or Get a Callback and start connecting with them.

 

In addition, I'd like to share an article that guides you on generating different payroll reports within QBO and how you can manage them to make things easier for you.

 

As always, feel free to comment here in the thread if you have other questions about correcting your employee's info in QuickBooks Online. Our team will always be ready to help you anytime you need.

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