How can I get my old dashboards back? I can't seem to find the dashboard that was like pictures with lines for Invoices, Receive Payments, Deposits, etc. Thank you

Hi there, Deb.

Thanks for reaching us. I know how important it is to navigate seamlessly on your QuickBooks dashboard. Let me share some insights about the changes that happen.

We actually have changes on the homepage of our selected users in QuickBooks. What happens is the new homepage is now more customizable, wherein you can add or remove widgets in the dashboard, rearrange their placements, and resize the widget sizes.

In your case, it's possible that the widgets as what have you mentioned did not appear on the dashboard because it's not yet customized. So to do that you can follow these steps:

1. Sign in to your QuickBooks Online.
2. In the home screen, select the Customize Layout tab at the upper right.
3. Then click the add or remove widgets option.
4. You will be routed to the Customize your dashboard page, then you can checkmark the widgets that you want to show on your dashboard.
5. Then once done, hit Save.

So, if it happens that your desired widgets are already checked on the dashboard page, and still it doesn't appear on your Home screen or Dashboard. I suggest using a private window, which does not store temporary files. You can open an incognito window by using the following keyboard shortcuts:

• Mozilla Firefox and Microsoft Edge: Press Ctrl + Shift + N
• Google Chrome: Press Ctrl + Shift + N
• Safari: Press Command + Shift + N

If this solves the issue, you can also clear Intuit-specific cookies to refresh website preferences that may be causing problems when using QuickBooks Online. 

If it's all done you can check out the following articles for future reference about handling customer payments :

•  Record invoice payments in QuickBooks Online.
• Handle a customer credit or overpayment in QuickBooks Online.

If there is anything else I can assist you with aside from navigating your dashboard in QuickBooks. Please don't hesitate to reach out. Have a great day and keep safe.