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J
JasperContracting
May 24, 2024
Question

How can I get the invoices paid sent to the vendor with the new Quickbooks Pay ACH emails

  • May 24, 2024
  • 1 reply
  • 0 views
With Melio, it used to send the invoice details.  Now the vendors are not receiving this, and asking for it.

1 reply

MariaSoledadG
MariaSoledadG
May 24, 2024

Let me provide some details about this, Jasper.

Vendors will be notified through email twice. The first email will inform the vendor that you scheduled a bill payment to be sent to them. The second email will notify the vendor that the payment is on its way and when to expect the bill payment.

If this is a payment cancellation or failure, QuickBooks doesn't notify your vendor in this case. You can reach out to them directly if there are any issues with your scheduled payments. But, if your vendors haven't received any notification for your payment, you can reach out to your bank and double-check if the transaction successfully went through and if funds were deducted from your bank. After that, inform your vendor of the transaction.

On top of that, please know that the standard delivery for ACH is 3 to 5 business days. However, delivery times can vary due to third-party delays or risk reviews.

In addition, to ensure that payments made reflect vendors, you can generate this vendor report for your reference: Run a Report with Vendor Totals.

If there's anything I can do to help with your vendor payment, you can always let me know by replying to the comment below. I'll be here to assist you all the time.

J
JasperContractingAuthor
May 25, 2024

I understand they will get emails, but my question is the emails are not reflecting what invoices are being paid. When I was using Melio it did

    C
    ChristineJoieR
    May 25, 2024

    Thanks for confirming this issue on your end, Jasper. I'll ensure to provide more information about this bill payment concern.

     

    You and your vendors will receive email notifications when bill payments are scheduled and completed. You can monitor the status of all your payments on the Bill Pay payments page under the Expenses section, specifically within the Bills subsection. 

     

    If you haven't received a message, we can contact our QuickBooks Online support team. They can assist you further and investigate any issues within the system.

     

    Please see the steps below:

     

    1. Log in to your account.
    2. Click the Help button at the top right corner.
    3. Go to the Search tab, then select Contact Us.
    4. Enter a brief discussion with your concern, then click Continue.
    5. Choose to Get a callback from the next available expert to connect with us.

     

    Please visit this article to see our support hours available in QuickBooks Online: QuickBooks Online Support.

     

    Also, if you want to review your bill payment add-ons in QuickBooks Online, you can visit this article:  Check which Bill Pay you are using in QuickBooks Online.

     

    In addition, please refer to this article for guidance on reviewing vendor transactions, personal information, and other related data:  How to view and edit vendor transactions in QuickBooks Online.

     

    The community is available 24/7. If you have any additional comments about vendor transactions within QuickBooks Online (QBO), please notify us below. Stay safe.

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