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A
arkvalleyinfo
December 7, 2018
Question

How can I recover the delete invoices? Just to confirm they were made by mistake, were they?

  • December 7, 2018
  • 5 replies
  • 0 views
Original commenter did not share additional details

5 replies

G
giomyr
December 8, 2018

Hi martin, 

 

Once a transaction (invoice, bills, etc.) is deleted in QuickBooks, we can only "recover" them on your audit log. To view your audit log, just go to the Gear (at the top right) > Audit Log. 

 

 

 
    AlcaeusF
    AlcaeusF
    December 8, 2018

    Greetings, @arkvalleyinfo.

     

    It's a pleasure to see you here in the Community. Yes! @giomyr is correct and let me provide you some additional information about recovering a deleted invoices in QuickBooks Online (QBO).

     

    Recovering or restoring deleted transactions is a great option! However, this is currently unavailable in QBO. You'll need to recreate them manually and use the Audit Log to get the details of the deleted invoices. Here's how:

     

    1. Click the Gear icon at the top, then pick Audit Log under Tools.
    2. On the Filter drop-down, choose the appropriate User, Date and Events filter, then Apply.
    3. Locate the deleted transaction. To easily find deleted transactions, use the browser search Ctrl + F and type deleted.
    4. Select View under HISTORY column.
    5. Under the EVENT column, you'll see all the information.

     

     

     

    You may visit this article for more information: Restore deleted transactions. Once done, you can now recreate the invoices as new with its original transaction date. For your reference, check out this article for further guidance: How to create an invoice.

     

    That should do it! Please let me know how it goes or if I can be of additional assistance. I'm only a post away if have any follow-up questions. Enjoy the rest of the day.

      E
      execucare
      February 17, 2021

      No Settings button at top right. Using Pro 2019 Desktop. How do I access the audit log?

      J
      jamespaul
      February 18, 2021

      Hello, execucare.

       

      QuickBooks Desktop doesn't have the Audit Log. Instead, it has the Audit Trail. It functions similarly to QuickBooks Online's Audit Log. I'll show you how you can access it. 

       

      You'll want to go to the Reports menu to open the Audit Trail report. To elaborate the steps: 

       

      1. Click the Reports menu.
      2. Hover on Accountant & Taxes. 
      3. Select Audit Trail.

       

       

      It'll show all the details of the invoices before being deleted. If you need to customize the report to show more data, you'll want to click on the Customize Report button. 

       

      Need a guide on how to effectively build a report? This article can help you out: Customize reports in QuickBooks Desktop.

       

      If you need help creating the invoice, we have an article to guide you through the process: Create an invoice in QuickBooks Desktop.

       

      Do you have other concerns with your transactions? Tag my username below to notify me. I'll get back to you and help you out. 

      J
      jhartlage
      June 28, 2021

      How can I recover a deleted invoice in QB desktop? 

       

      J
      jhartlage
      June 28, 2021

      yes

       

      A
      AileneA
      June 28, 2021

      Hello, jhartlage. 

       

      Thank you for reaching out to the community. In QuickBooks Desktop, you can pull up the Audit trail report. This will retrieve any and all significant information from deleted invoices. However, you cannot restore the deleted invoice. You can print out or save the transaction report so that you have the information to re-enter as a new invoice.  

       

      Here's how to access a deleted invoice: 

       

      1. Run the Voided/Deleted Transactions Report by selecting “Reports” and then “Accountant“.
      2. From here, you should be able to see the detail of the invoice in question.
      3. You can add columns for more information on this report as well.
      4. You cannot  restore the deleted invoice. You can print out or save the transaction report so that you have the information to re-enter as a new invoice.

       

      To run Audit Trail Report. Here's how: 

       

      1. Click Reports at the top menu bar and choose Account & Taxes.
      2. Select Audit Trail. 
      3. On the report screen, click Customize Report.
      4. Go to the Filter tab and search for Transaction type.
      5. Choose Invoice and hit OK.
      6. Filter the dates. 

       

      You can go through these articles to help guide you in customizing a report in QuickBooks as well as searching related articles for your future task:

       

       

      If there's anything else you need, please let me know. I'd be more than willing to lend you a hand. Stay safe!

      L
      Labrat
      February 19, 2022

      Yes I tried to delete some "dead" accounts in the batch actions and those customers are the only ones I have left.........it deleted all my active customers invoices

      Rubielyn_J
      Rubielyn_J
      February 19, 2022

      Thanks for joining this thread, @Labrat.

       

      I'm here to assist you in reaching your goals in QuickBooks. However, I need more details about your concern.

       

      I'd like to know what's your concern about the deleted customer invoices. I appreciate any extra information you can give, and it will help us isolate the issue and provide the best solution.

       

      Let me also share these links to help you record and send invoices in QuickBooks:

       

       

      Please utilize the Reply button to add a comment. I'll keep an eye out for your reply. Take care!

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