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sally25
April 14, 2020
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How can I send an invoice for the balance payment after a deposit payment has already been paid for the invoice?

  • April 14, 2020
  • 1 reply
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Best answer by sally25

Thank you for getting back here, @sally25.

 

My colleague was correct when he mentioned that there could be a duplicate transaction causing the balance to be zero.

 

Let me add as well some information about the possible reason why it doesn't show the correct balance. This issue will cause if you have Quickbooks payments that you may have deleted the payment in QuickBooks Online but wasn't able to void it with your Quickbooks merchant services account.

 

To fix this, log in to your merchant service account, void if there's a payment to a customer that is being processed. Once done, contact merchant service support to review the payments and record this correctly.

 

I've added this handy article to guide you on how to receive and categorize invoice payments in QuickBooks Online: Record invoice payments in QuickBooks Online.

 

Please let us know if you have additional queries. I'd be glad to assist you. Have a great day and keep safe!


 


Providing an update here. I talked with a tech support person on the phone, and the problem was not duplicate records. The problem was the Deposit field as displayed in my screenshot above. There were no duplicate transactions. The Deposit field is not treated as a "deposit partial payment of the invoice", rather it is deducted from the total invoice amount as if it were paid prior to the invoice being sent by other means (e.g. check/cash). Removing the $250 from the Deposit field updated the Balance Due to be correct, which was $250. Just providing this solution here in case other people are using the Deposit field incorrectly, as shown in the image above.

1 reply

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sally25Author
April 14, 2020

Hi there, I'm adding more information to this question. I'm using Quickbooks Online. I found this article/question, but the solution provided is for Quickbooks Desktop, and there are no such options on Quickbooks Online. https://quickbooks.intuit.com/learn-support/en-us/reports-and-accounting/can-i-send-an-updated-invoice-for-the-balance-after-a-partial/00/201972

 

The invoice was for $500, and the Deposit was $250, which was paid last week. I now want to invoice the client for the balance payment of $250, but the invoice says $0 balance due. How can I make this show that the balance due is $250 and receive the balance payment for this invoice to be paid in full? See below for what is displayed on my invoice.

 

KlentB
KlentB
April 14, 2020

Thanks for providing the additional information about your concern, sally25.

 

I'll help you in sending the invoice to your customer.

 

It could be that there's a customer credit that has been applied or the deposit has been recorded twice that's why the balance became zero. We can open that invoice to check the payments/credits linked to it. I'll guide you how:

 

  1. Select Sales from the sidebar menu.
  2. Go to the Invoices tab.
  3. In the PAYMENT STATUS section, click the payments made link.
  4. Check if there are any duplicate payments or credits that have been applied.

We can simply click the deposit to be routed to the Receive Payment page. Then, select the Delete option from More to get rid of the duplicate. If there's a customer credit, we can click that payment then untick the credit memo from the Credits section so that it will not be applied to the invoice.

 

Once done, we can now start sending the remaining balance of the invoice.

 

In case you need to track all invoices that are due on a particular range, you refer to this article in customizing the Transaction Detail By Account report.

 

Should you have additional questions or concerns about QuickBooks, you can always find the Community Team here. Assistance is just one post away.

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sally25Author
April 14, 2020

Hi, thanks for the ideas. There is no duplicate. It says the payment of $250 was paid and is in review. I have no email with any action to take. This is what I see under Invoices. When I click Receive Payment and enter the customer and amount then click Credit Card as that's how she paid, then I click Save, it says it will credit the customer, so I cancelled as that is not correct. Also, the invoice is still not updating with the balance due of $250. There is no duplicate.

 

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