How can i submit a complaint for poor customer service?

You can submit any complaint you want.  No one with Intuit/ QB will care.  

However, someone should be along shortly to say that they don't like to hear of this kind of thing happening, and they will ask you what the issue is.  

So, is there anything anyone here in the community can do to help with whatever your issue is?  (assuming that we don't need to gain access to your account)

Hi there, @gonzalo-berthin.
 

Thanks for taking the time to contact the Community. We take customer satisfaction seriously and are glad to hear from you. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.

I recommend reaching out to our customer support to submit a formal complaint. This way, they can review it and  forward your feedback to the Customer Service Department.

Here's how:

1. Click the (?) Help icon in the upper right-hand corner of the Dashboard.
2. Select Talk to a Human.
3. Enter a short description of your concern and press Enter.
4. Click I still need a human.
5. Select Contact Us to connect with our live support.
6. Choose Get a callback.
   

To ensure we address your concern on time, check out our support hours. 

Keep us posted if you have other concerns, @gonzalo-berthin. We're always here to help. Have a great day.

@gonzalo-berthin 

Any specific concern?

I have had it up to my nose regarding customer service. I have been a customer of QuickBooks since 2013 and the service especially when I ask to have the call estcoalated to a supervisor or manager. The lie and say they can't do that, while others do  the right thing and pass you through. But know this the get in trouble when they do. If they are from the Philippines they don't answer you the first time then the second time they stop talking to you and hope you hange up, but if you don't hang up the cut the phone call off by ending the conversation. I have had enough and I am waiting for FreshBooks to call me about signing up with them.  But I called freshBooks on Thursday and still a sales agent has not call me back yet this is not a good start with them either. James Taylor Discount Casters and Wheels 

I have had horrible customer service experiences with Quickbooks and they just don't care.  I was on the phone with Ruby and MaLora for four hours. yes you heard me four hours.  I was tyring to work through a returned check.  Neither could help.  Four hours of push that button, delete this transaction, and I just don't know.  They have our books so messed up, all over a $312 return payment.  How do you take legal action for their inability to support the product they sell.  After four hours I had to be done as I was just totally overwhelmed.  

In addition Ruby took a personal call to reschedule a doctors appointment because she moved to Detroit.  Do you think I wanted to hear her reschedule her doctors appointment and I had to accomedate her personal call because it was important.  What about my time!  

Again four hours no resolution and a wasted day.  I can't be the only one.