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Apr 18, 2024 3:56 PM UTC
Question

How can I tell If a credit card payment was canceled? I accidently over billed a customers card. I hit cancel at the bottom right of the screen.

Bottom Left

1 reply

Apr 18, 2024 5:41 PM UTC

Welcome to the Community space, @commercialdish.

 

Let me route you to our Customer payments support. They have the tools that can help you check your account internally. Here's how to contact them:

 

  1. Sign in to your QuickBooks Online (QBO) account.
  2. At the top right, click Help.
  3. Select or just type Contact Us.
  4. Enter your concern and click Let's talk.
  5. Choose Start a chat to connect with a support expert.

 

Moreover, I'm adding this article as your reference in refunding transactions using QuickBooks payments: Refund transactions in QuickBooks Payments.

 

Return to this post if you have other concerns about credit card payments in QuickBooks. I'll be here to lend a hand at any time.