How can we process a refund to our client who made an over payment using Venmo? Thank you

I'm happy to assist you with the overpayment made via Venmo, Charm. I recognize the importance of resolving this issue promptly.

In QuickBooks Online (QBO), we can manually refund your client using a Refund receipt. Here's how:

1. Go to the +New button.
2. Under Customers, select Refund receipt.
3. Choose your client from the drop-down arrow.
4. Fill out the fields with the same information on the original sale.
5. Select the Payment method from the drop-down arrow.
6. Pick the account from the Refund from drop-down menu.
7. Enter the other information needed.
8. Hit Save and close.

If you're using QuickBooks Payments, you can refund a client who paid using Venmo by following the steps below.

1. Go to the Bookkeeping menu.
2. Select Transactions, then All Sales tab.
3. Click the sales receipt or payment you want to apply for a refund.
4. In the footer, select More, then tap Refund.
5. Review the transaction information, then hit Save and Close.

For more details, check this link: Void or refund customer payments.

Additionally, you incur fees for refunds or returns based on your pricing plan and transaction type. For further details, check this link: Understand fees for refunds or void transactions.

Also, it's a great idea to reconcile your account monthly. It ensures your account in QBO matches your bank statement.

Fill me in should you need further assistance with this refund process. The Community team will always be here to help.