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March 8, 2019
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How do I add the credit card processing fee to an invoice without being charged the processing fee for the base amount AND the processing fee?

  • March 8, 2019
  • 10 replies
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For example, my client owes $5,000;  the c/c processing fee is 2.9%, or $145.  I want to pass this fee on to my client so I create an invoice for a total of $5,145 (Line 1:  Service =$5,000 and Line 2: Credit Card Processing Fee = $145).  In this scenario, will I be charged a 2.9% fee on the total of $5,145.00?

Best answer by AmyBivin

Thank you all for your contributions to this thread. There have been a lot of questions and comments regarding this requested feature. We understand how important this is to you and we have been actively sharing your feedback with our internal teams. To close the loop on this thread, we are locking it from further comments and providing you with a final update.  
 
Unfortunately, at this time, we will not be offering this feature in QuickBooks Payments.
 
We understand this may impact your decision to continue with our service and respect that you have other choices. We encourage you to seek advice from a financial professional and hope that you are able to find the best solution for your business.
 
Thank you for your time and engagement.

10 replies

KrisG9988Author
March 8, 2019

Thank you for your response!  However, I don't think it answers my question.  I know how to create the invoice with the fee, what I'd like to know is if the processing fee, that I'm going to be charged, is going to apply to the total invoice amount of $5,145?  So now the fee will be $149.21 ($5,145 x 2.9%), instead of the original $145 ($5,000 x 2.9%).  If so, I wouldn't receive the full $5,000, I'd only receive $4,995.79.  I know it's a small difference but in time it adds up. 

BettyJaneB
March 8, 2019

Thanks for explaining further what you're trying to accomplish, @KrisG9988.

 

Allow me to provide some clarification about your credit card processing fee concern. 

 

If you are using the merchant services when processing payments for invoices, being able to add the credit card processing fee for your customer's invoice isn't applicable. This is because the credit card processing fees are charged every time you do a transaction. 

 

Yes, you are correct. When you process an invoice for $5145 (invoice amount and credit card processing fee) you'll still be paying another 2.9% which would be a total of $149.21. That said, you won't be able to receive the full invoice amount.

 

To learn more how credit card processing fee works in QuickBooks, please check out these articles: 

This should get you moving today.

 

Please let me know if you have more questions about this concern. I'm always here to help. Take care!

September 24, 2019

Sorry, I am latching on to this thread.....

Is there a way to make it so the customer assumes responsibility for the transaction fees whether through a merchant card of ACH when they go to pay their bill through an online invoice?

May 28, 2019

Has this question been answered correctly yet? There should be a clear explanation of how to apply surcharges in Quickbooks for credit card processing without incurring a higher fee from Merchant Accounting. I have Quickbooks Desktop Premier 2018, not Quickbooks Online.

May 29, 2019

This explains how to record a deposit, not how to add a surcharge to an invoice without increasing the fee to process a credit card.

October 23, 2019

WOW 

TMI for the problem at hand 

most processors charge anywhere from 1.5-3% fee on total amount. All you have to do is add a 4% charge to invoice on the total amount say 10k would cost 300 bucks at 3%. Very simple you charge 400 at 4% fee for cc use. Run the transaction at 10400. In turn u are charged 312. At 3% however u had 400 allotted. The end ur

not out anything 

June 10, 2019

I'm pretty new to the QB Community and in general, however, in reviewing this message, I am thinking about just charging a standard 3% fee to all our credit card customers.  So, if you need to get $5000 for a service in the original example, charging the 3% would be a fee of $150.  Then, the merchant service charges you 2.9% on the $5,150 =  $149.35.  Therefore, you would end up with a net $5,000.65.  We currently take all kinds of cards and they each charge differently.  But over the course of the month, it all averaged out to about 2.8% overall.  So, yes, I might make a few cents on the dollar, but if you tell all your customers a simple 3% fee will be applied to all card transactions, then you won't have to try and figure out a different amount each time, and it makes up for the processing fee for you fees, if you follow me.  This is what I'm thinking about doing myself.  If anybody has any opposition or comment that this would not be a good idea, please feel free to share.  thanks.

June 11, 2019

The issue I am finding with even calculating the fee and adding it as a line item on the invoice is that you need to know before making the invoice how that customer is going to pay.  I find some customers usually pay with check, but because the option is on the invoice, they sometimes pay via credit card.  So I cannot determine ahead of time exactly how the customer is going to pay.  What would be so great would be if we send the invoice as normal, but when a customer pays via credit card, have the payment page add the fee at that time, then take your fee amount and pay us the invoice amount.  Simple and headache free!

September 16, 2019

Yes!  This is exactly what I am looking for also.  Pleae hurry Intuit.

September 23, 2019

SAME HERE

September 30, 2019

QBO needs to fix this issue ASAP!  I currently have the same issue as others in this thread.  I want to pass the processing fee on to the customers that want to pay via CC.  I currently do this by adding a separate line item on the invoice to show the customer how much they are being charged for using a CC (because QBO doesn't offer the option of auto charging the fee when paying with an alternative payment method).  The problem is that QBO picks up the entire invoice amount as income.  It also shows these transactions as negative numbers for some reason on the Transaction Report??  This means I show the entire amount as income and it doesn't show as a true expense.....actually the the opposite since it comes in as a negative number.  What am I missing??

November 9, 2019

That's great if they pay with credit card.  I have jobs that people want to pay with credit card but my bill is 15,000.00$.  I can calculate the fee for them but what if they decide to pay with check because they don't want to pay the fee.  So do I have to go back into the invoice and take it off of there? 

November 20, 2019

HI Betty Jane, 

I have the same issue, but perhaps I processed it differently and may not be correct.

I work with projects where I follow up cost and revenue for each project we get.

On my template invoice I added a service called: "Credit card processing fee" and I tried to assign the 3% proc fee to a suspense account whereby all charges I add to a client will be deducted at the end by the charges I have from bank. The diff will go to bank expense.

The QBO does not allow me to assign a suspense account. It assigns an INCOME account to that.

In your explanation, you add the expense account:"Bank charges"  and let you assign it to an EXPENSE account rather? Please help. . I can't change it from income.

Anticipated thanks for your kind advice.

November 26, 2019

Can you please let me know how you fix this issue. I am confuse with all answers. Thanks 

AlexV
November 26, 2019

I'm here to ease your confusion, Ramez Said.

 

You'll be charged for a processing fee every time a payment is processed. This will be deducted automatically from the total invoice amount. That means, we're unable to add it on your invoice and let your client shoulder the processing fee.

 

We can read this articles for additional details:

Just a heads up, there are states that charging customers a fee for credit card payments is prohibited. I can still send feedback about this to our developers. 

 

Post again or comment below if you have more questions.

November 30, 2019

Quickbooks sent an email recently about the updates coming in November. Among these updates is adding the option to automatically add the processing fees to the invoice for the customer in the payment window when they choose to pay bu credit card.

 

what happened to this update?

March 9, 2020

We have QB premier.  We have tried to add credit card processing fees as a line.  We use 3%.  The problem is it takes 3% of the previous line, not 3% of the total.  Is there a way to make it do 3% of the total?  

 

FYI, it is really inconvenient that QB doesn't have this as a feature on the bottom.  I get that it is illegal in some states, but it is legal in the majority of the US.  No, 3% doesn't sound like a lot but small businesses run on slim margins sometimes.  Every little bit helps.  Why should we pay for someone else's credit rewards and allow banks to make a lot of money off not doing anything to earn it.

March 10, 2020

@MaryAnn_E 

 

What do we have to do to get this fixed?!  It is down right insulting for you and other QB employees to keep telling us how to add lines to our invoices to compensate for your inferior product.  **News Flash** Your competitors have this as a standard feature!   

 

IT WOULD HELP IF YOU ACTUALLY READ THE ENTIRE THREAD BEFORE COMMENTING ON IT!   Let me give you an example of my problem......  I send out hundreds of invoices per month for services rendered.  A big portion of my customers pay with a check.  QBO works perfect for these customers.  HOWEVER, some of the customers want to pay with a credit card "some" months.  They don't tell me before the invoice goes out, so they send me a message asking if they can pay with a credit card (I don't have online payments checked on their recurring invoice template).  My response is, Yes, but I have to add a convenience fee to your invoice (and turn the online payment option on) and resend the invoice.  Intuit SHOULD HAVE THE OPTION to automatically add the % (total fee QBO is going to charge me) to the invoice.  PERIOD!  Why is this so hard?  Does the support team really not understand the problem?  Can someone please give us a real timeline as to when this option can be expected (its been over 2 years!) or at least tell us its not going to happen so we can switch to another company?!

AmyBivin
AmyBivinAnswer
March 24, 2020

Thank you all for your contributions to this thread. There have been a lot of questions and comments regarding this requested feature. We understand how important this is to you and we have been actively sharing your feedback with our internal teams. To close the loop on this thread, we are locking it from further comments and providing you with a final update.  
 
Unfortunately, at this time, we will not be offering this feature in QuickBooks Payments.
 
We understand this may impact your decision to continue with our service and respect that you have other choices. We encourage you to seek advice from a financial professional and hope that you are able to find the best solution for your business.
 
Thank you for your time and engagement.