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Accounting4050-2020
August 13, 2024
Question

How do I add time to an existing invoice?

  • August 13, 2024
  • 1 reply
  • 0 views
I need to add one time entry to an existing invoice.  The time entry is marked 'billable" and shows up on the employee's time sheet.  When I go to the invoice and client's transactions, that time is nowhere to be found.  I entered that time the same way I entered the previous 7 entries and I was able to create the invoice with those 7 entries.  Why can't I add the time entry to the existing invoice?

1 reply

F
FaithA
August 13, 2024

I've got you, Accounting4050-2020. Let me help you ensure that your invoices reflect the actual work performed in QuickBooks Online (QBO).

 

First, let's make sure that the details of the time entry are correctly associated with the appropriate customer or project to ensure that the transactions match. Here's how we can check it:

 

  1. Click the +New icon on the upper left corner of the screen.
  2. Under the Team column, select Time entry.
  3. Select the appropriate employee.
  4. Click on the work details under the specific hours.
  5. Make sure that the Customer/Project is correct.
  6. Click Done to finalize it.

 

I also added a screenshot for a visual reference:

 

 

After this, if everything is in place, let's open the existing invoice and then click Suggested transactions. You can refer to this screenshot I added:

 

 

If you still can't locate the billable hours or transaction, let's perform basic browser troubleshooting. Your browser can store unnecessary cache that hinders you from performing your tasks properly. Let's open your account in a private browser to isolate this issue. You can refer to the following browser shortcuts:

 

  • Mozilla Firefox: CTRL + Shift + P
  • Microsoft Edge: CTRL + Shift + N
  • Google Chrome: CTRL + Shift + N
  • Safari: Command + Shift + N

 

If the issue is resolved after this, consider clearing your regular browser's cache to refresh your connection and browsing history. Keep in mind to exclude the cookies. Alternatively, you can try using other supported browsers.

 

Lastly, feel free to refer to this helpful article for future reference on receiving and recording invoice payments: Record invoice payments in QuickBooks Online.

 

As always, if you need further assistance with adding time to an existing invoice, don’t hesitate to reach out by replying to the thread. I'll get back to you as soon as I can. We’re here to support you every step of the way.

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