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B
beadcrazy5-gmail
January 3, 2024
Question

How do I apply to a client's credit balance a payment already deposited but without first creating an invoice?

  • January 3, 2024
  • 1 reply
  • 0 views
The client's January invoice had already been paid, so there was no open invoice to apply their new payment to.  (They pay six months' fees in advance.)  
I added their check to my monthly deposit without applying it to an invoice, expecting that the payment - which was designated as coming from them - would be credited to their account.
 But when I checked, their credit balance remains the same as it was.
I don't know how to rectify this.

1 reply

J
JanbonN
January 3, 2024

Hello there, Beadcrazy5. I've got the steps you need.

 

To apply the credit to your customer, we can create a credit memo, then make a bank deposit and ensure that you are choosing the customer and the Account receivable as the Account.

 

Let's first create a credit memo:

 

  1. Go to + New, then select Credit memo.
  2. Choose the Customer and fill in the required information.
  3. Click Save and close.

 

Then, let's create a Bank deposit:

 

  1. Go to + New, then select Bank deposit.
  2. Choose the Account, the customer in the RECEIVED FROM, and Accounts Receivable in the ACCOUNT. Fill in the required information.
  3. Click Save and close.

 

Additionally, you can run a report to get a snapshot of your business.

 

Let me know if you need further help with your sales transactions. I'll be here to provide assistance. Have a great day.

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