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J
jacques-perwin
October 29, 2023
Question

How do I cancel a payment to a vendor due to a lost check, then reissue another check?

  • October 29, 2023
  • 1 reply
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Original commenter did not share additional details

    1 reply

    J
    jeanbiverly_
    October 29, 2023

    That's a great question, Jacques!

     

    To cancel a check payment for a bill that has already been recorded as paid, consider the following before deleting or voiding the bill payment check:

     

    • When a transaction is voided in QuickBooks Online (QBO), it sets the transaction amount to zero while still keeping a record of the transaction.
    • Deleting a transaction in QBO removes it entirely and causes the associated bill(s) to be unpaid.
    • Deleting a bill causes the payment to be displayed without its corresponding bill in the Transaction Journal Detail report and the payment check's transaction history.

     

    If you choose to void a bill payment check, here's how:

     

    1. Go to Expenses, then select Bills.
    2. On the Paid tab, find the transaction that you want to cancel.
    3. Under the ACTION column, click Show payments, and then View details.
    4. On the Outstanding Transactions section, uncheck the box of the transaction. 
    5. After that, choose Save and close.

     

    However, if you wish to delete it, you can follow these steps:

     

    1. Open the Expenses menu.
    2. Go to Bills and then choose the Paid tab.
    3. Look for the transaction that you want to remove.
    4. Under the ACTION column, click the dropdown near Show payments.
    5. Select Delete bill, then hit Delete.

     

    After you void or delete a bill payment check, you can recreate it.

     

    Additionally, here are some articles that can help you manage your bill payments in the future:

     

     

    If you need more assistance with canceling your bill payment check, please feel free to reply to this message with your queries. We've got your back.

    K
    KGruber1
    April 15, 2024

    A vendor has not received a check sent through Quickbooks Bill Pay, although it shows it was processed by my bank for payment.  How do I void the check and re-issue?

    E
    Erika_K
    April 15, 2024

    I recognize the importance of accurately processing vendor payments, Gruber.


    I'll share some information about the payment procedures using Bill Pay, and let's work together so you can void and reissue the check.

     

    QuickBooks takes 1-5 business days to deposit funds to bank accounts. Since you've stated your intention of voiding and reissuing the check, you can follow the steps outlined below:

     

    1. Go to the Expenses page. 
    2. On the All transactions dropdown list, choose Check. 
    3. Click the dropdown menu in the Action column.
    4. Hit Void.

     

    Afterward, we can create a new one and then reissue them. 

     

    1. Go to the +New button.
    2. Select Check under Vendor.
    3. Choose the customer you want to create the check for. 
    4. Enter the necessary info.
    5. Click Save and close.


    The voided check record remains within the program without causing an imbalance in your financial data. Then, if you want to track them or identify the reason behind them, you can still access them.

    Refer to this article for more info: Create and record checks in QuickBooks Online. 

     

    Furthermore, you can browse through these guides to help you get answers to frequently asked questions about QuickBooks Checking, get a physical copy of them, and pull up financial data to track your voided transaction: 

     

     

    Keep me notified if you have additional questions about processing vendor payments in QuickBooks. Take care always! 

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