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jay-smokehouse72
October 11, 2024
Question

How do I change a credit into a tip? Customer paid full amount online plus a tip and QB is showing as a credit

  • October 11, 2024
  • 1 reply
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1 reply

JaeAnnC
JaeAnnC
October 11, 2024
I'm going to discuss the process of recording a credit into a tip in QuickBooks Online (QBO), Jay.
 
First, you'll need to create an income account specifically for tracking tips. Ensure to select Other Income as the Account Type and Other Miscellaneous Income as the Detail Type.
 
Once done, set up an item for the tips by following these steps:
 
  1. Go to the Gear icon and select Products and Services.
  2. Click New, then Non-inventory.
  3. Enter a Name.
  4. Select the account you created for the Income account.
  5. Click Save and Close.

 

Next, record the credit as a tip. To do that:
 
  1. Go to the Sales tab, then Invoices.
  2. Select Create invoice.
  3. Enter the customer's details. In the Products/Services field, select the tip item you previously created.
  4. Click Save. If your credits are configured to apply automatically, you're done. Otherwise, select Receive payment.
  5. Select the credit, then click Save and close.

 

Here's a reference for detailed guidance on recording tips: Record an invoice overpayment as a tip in QuickBooks Online.
 
Moving forward, you'll want to add tips to your sales forms in QBO to skip the hassle of manual setup.
 
Additionally, check out this article if you want to share your tips or gratuities with your employees: Share tips with your team.
 
Finally, you can streamline your sales operations with the help of QuickBooks Live Assisted. With real-time support from our experts, you can ask questions relating to effectively tracking both sales and tips.
 
Please know we'll be glad to answer any of your additional concerns about managing tips in QBO. Just keep us in the loop, and we'll ensure to respond promptly. Stay safe and have a productive day ahead.
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