Solved

How do I change from SCHEDULE PAYMENT to MAKE PAYMENT. Paying with checks not online.

Forum|Forum|6 years ago
February 24, 2020
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QuickBooks Online

Best answer by Just_me

I'd like to know the same thing. It's pretty bad that QB would just assume that we all pay online. We pay by checks. At least give us the option to set "Make a payment" as our own default.

J

Just_meAnswer

I'd like to know the same thing. It's pretty bad that QB would just assume that we all pay online. We pay by checks. At least give us the option to set "Make a payment" as our own default.

Angelyn_T

Hello, @stw1 and @Just_me.

The Schedule payment option will show up from your Expenses tab if you've set up the schedule payment feature in QuickBooks Online (QBO). If you wish to disable the feature, I encourage reaching out to our Online Bill Pay Support to assist you further.

Here are the lists of articles you can read more about the online bill pay feature in QBO:

On the other hand, if you haven't turned on the feature, I encourage performing the basic troubleshooting steps to narrow the cause of this unexpected behavior.

First, open QuickBooks using a private window. To save you time, use either of these keyboard shortcuts:

Google Chrome: press Ctrl + Shift + N.
Mozilla Firefox: press Ctrl + Shift + P.
Internet Explorer: press Ctrl + Shift + P.
Safari: press Command + Shift + N.

If you're able to see the Make payment option using the private window, switch back to your regular browser and clear its cache. Sometimes, the stored cache of the regular browser you're using may cause unusual behavior while working with QuickBooks.

If you're getting the same experience, I suggest reaching out to our Support Team to check and investigate this issue securely.

Reach out to me if you have any other questions. I'm a few clicks away to help. Have a good day!

J

Just_me

@Angelyn_T Did you even read the questions asked? I'm guessing not.

There is a NEW feature in QBO, that has made it so there is NO "Make a payment", from within the vendor we are trying to pay. It's only there when we click on Expenses.

We are wondering how to TURN OFF the feature, because we don't pay our VENDORS online. We only use checks.

A

AmyPack

I've gotten around this issue by selecting "Check" from the New Transaction window on the vendor's file, instead of using the invoice itself, and then I can apply the open invoice to the check. Yes, it's a few extra clicks, but it gets me to the check payment window. I also still have the option in my New tab of Pay Bills, which has the check number window at the top and then I choose "Save and Print" from the bottom.

J

Just_me

@AmyPack

That is a nice workaround, but it needs to go back to the way it was, so we aren't all wasting time clicking around, trying to simply pay a bill using a check.

Quickbooks broke it and seriously needs to step up and fix it.

And QB, tagging something as "solved" doesn't fix the situation, either. Actually step up and FIX THE PROBLEM!!

J

jthomas2

I agree! This issue isn't resolved and marking as resolved instead of fixing it is once again a serious flaw and issue that I have with QuickBooks.

R

Rasa-LilaM

Hello there, @jthomas2.

I’ve checked with my tools, and it shows that the functionality to use the Make a Payment feature is still an ongoing issue (INV-42568). Our product engineers are treating this investigation with the utmost urgency to implement a permanent solution.

To ensure you’re in the loop for the progress of the investigation, I recommend signing up for the notification list of affected users. We prioritize the safety of our customers’ information, so I suggest reaching out to our QBO Care Team.

They can enter your company details in a secure space. You’ll receive an email once more is available about the issue.

Go to the Help icon at the top to select the Contact Us link.
This will open another window where you can enter the issue/topic.
Once done, click on the Let’s talk button to view the support information.
Choose how you want to contact our QBO Care Team: Start messaging or Get a callback.

Rest assured, I’ll let you know any updates here in the Community.

You can visit the QuickBooks Resource Center and register to our Newsletter to get the latest news delivered straight to your inbox.

Reach out to me if you have any other concerns or questions about QuickBooks. Please know I’m always ready to answer them for you. Have a good one.

J

Just_me

@Rasa-LilaM

Sending us to sit on hold for hours on end, or even hours of waiting for a callback isn't a solution. I even tried the chat, and sat, waiting for over on hour for a response to that. I don't have the time to sit on hold or waiting. I have things that need to get posted to invoices, NOW, not when it's convenient for someone from Quickbooks. Besides the fact that I just tried to 'Void" an invoice, but can't. There is NOTHING that gives me that option.

M

MadelynC

Hi Shalene,

This issue is still ongoing. Our product engineers are working hard to get this fixed as soon as possible.

If you’re listed already as an affected user, rest assured you’ll be notified once the issue is resolved.

Otherwise, you can follow my colleague @Rasa-LilaM steps above to reach them.

We appreciate your patience while we’re working on this. Please know that your voice is important to us.

Z

ZD53_2

This is all bull. Nobody has answered my support requests. I have two businesses on my account and one still has a "make payment" option in expense view and one has the "schedule payment" view. I really hope that Intuit is on this because hand-writing checks really puts a burden on me and my coworkers! Help!

Help!

Nobody has responded to my online chat request (what is 5 minutes?!?!?!) and obviously nobody has called or emailed to follow up. I'd like a credit for this.

C

C2CSAFETY

I have the same problem. I can't pay my vendors. 100% frustrated. I'll be on credit next week. Pls fix this issue asap.

J

Just_me

@C2CSAFETY ,

The problem is, Quickbooks isn't seeing it, or anything else as a problem. I called and spent a bunch of time on the phone with them, got a reference # and called it good. Later that evening, I received the email that I posted above saying it's working as it should... Like it is supposed to make me feel better?

I'm still SO frustrated that they are sweeping it under the rug, like it's no big deal.

It IS a big deal!! Especially when I can't void an invoice or easily, WITHOUT having to click around 5 times, pay a vendor.

And to be signed up for online bill pay, without my consent, and trying to FORCE me to use it, is NOT good business practice. I'm PISSED!!

J

jdvi

I just called Accountant Support and was told that there is no intention of changing this. The Schedule online payment will be the default and the only way to make a payment is click on Mark as Paid.

This is unacceptable. It is absolutely a monumental slap in the face of the end user. You pay for a service and then can't use it properly. No, you have to put up with Intuit in your face trying to force you to use a money making (for them) alternative. Everyone should protest and post on line and any other social media to let everyone know that Intuit does not have any real customer care or desire to listen to their paying customers.

J

Just_me

I still have yet to have anyone address the issue of not being able to VOID a vendor invoice.

There are times, like when a finance charge is waived, that we don't want to delete the invoice for it. We need to just void it. And no, JE is NOT an option. I shouldn't have to use a JE just to void something.

J

JonpriL

I want you to know that helping you is our priority, @Just_me.

At this time, there isn't an option to void a vendor's invoice or bill. You can edit the line items to zero it out instead.

I'll also submit a feedback ticket to our product developers. Feature requests can be included in future product updates.

For updates, the following sites below will always keep you up-to-date:

If there's any else that I can help you with, let me know in the comments.

C

Carl Z

I'm going to rant. Quickbooks is up to it again, remember the Taxes fiasco. So I'm going to spend 1-2 hours that I don't have to get the program back to the way I, the user, like to use it. So much for human-centric design. The user-friendly roll out of "Schedule Payment" is to make it an option & educating us on it instead of forcing it on us. So let's think about the amount of time Quickbooks is having its users waste. There are approx 1-million users x 2-hours = 2-million hours. The value of this time can range from $30 million to $60 million. Now add in Quickbooks support time, so double it.

Really Quickbooks. Is the value of forcing your user base to use Schedule Payment equal to or greater than $60 to $120 million?

M

mhansenasc

The ability to pay checks in QBO has been nearly eliminated to make it easier for Intuit to profit off our paying bills. As stated in previous employees statements here the investigation is closed and it's not going to change. The only work around I've found, is to do screenshots of the Expenses > Vendor detail to get my bill date and then go to bill pay and manually reconcile the screenshot to the bills that need to be paid.

Paying bills to print checks is no longer a practical function of QBO if your vendor has due dates on a specific day in the following month. Items like 30 day from bill due dates work fine but items purchased in April and due the 10th of May is very difficult to pay the oldest invoices first.

I will thank the Intuit team for finally pushing me to realize I need to take the time to find better software.

K

kbd

June 24, 2020 and this "Schedule Payment" feature just appeared on our account. This is incredibly frustrating and it makes NO SENSE that QB would automatically turn on this feature without notice to the account holder. The admin of the account should be able turn off this feature without spending hours on the phone with QB, interfering with out employees' productivity. I have tried to clear the cache and it doesn't work. Where's the setting to turn it off?? I should not have to contact customer support to fix this.

Rejeil_O

Hello there, @kbd.

I know how important to your business to disable the scheduled payment since this is the latest feature updates in QuickBooks Online, we don't have any option to disable the schedule payment feature once it's already in your QuickBooks Online account.

However, if you want to pay your bill manually, you can simply click the arrow icon next to the Schedule Payment and select the Mark as paid. The Make payment option has been changed to Mark as paid.

You can read these articles for more detailed information about the online bill payment feature in QuickBooks Online:

If you have follow-up questions, please don't hesitate to leave a message in the comment section. I'll be happier to help. Take care and have a great day!

S

SHamm

Writing a letter to my State Attorney General office here in PA. https://www.attorneygeneral.gov/submit-a-complaint/

This situation was created to strong arm customers into signing up for a service that don't want.

I suggest everyone else do the same.

T

ThPA

$ months have passed and still, this issue is not corrected. WE pay a monthly fee for the use of this product. Do we get reimbursed for the extra time it now takes to process checks, online payments and partial payments? That would actually total more than the monthly fee that I pay for the product, (that is supposed to be a tool. ) So, do I now get to use the product for free, since it now cost me more than I pay for it to use it effectively? I have to make up to triple the entries per payment. Multiply that times thousands of transactions per year, and I am losing money; and paying a monthly fee to do so. I have spent the time to set up my recurring payments through my banking institution - I don't need another! I also, don't need to take the extra time to make "corrections" to every payment transaction. This is literally costing my company hundreds of dollars in payroll cost.

Quick Books was able to code its program to force its clients into using this monopolized change. But, is unable to dismantle the "upgrade". How unfortunate.

I am looking into new accounting products that do not cost me $ and additional time to use them. Making the change will be difficult at first, but, overall- will cost me less to use. Potentially saving me hundreds per month in payroll cost.

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