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parind-phadte
October 27, 2022
Question

How do I change the from email address - quickbooks@notification.intuit.com to show up as billing@creativecapsule.com on the invoice email?

  • October 27, 2022
  • 1 reply
  • 0 views
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1 reply

C
ChristineJoieR
October 27, 2022

You're in the right place, @parind-phadte.

 

I'm here to help you add email addresses when sending invoices in QuickBooks Online.

 

QuickBooks Online sends your sales forms to the email address "QuickBooks@notification.intuit.com." It is a method to keep you updated on the status of your invoices that have been sent out. The program will notify you when the sales transaction form has been read, sent, or paid.

 

Furthermore, changing the default email from (quickbooks@notification.intuit.com.) isn't possible. Since this is to safeguard your account and avoid security risks.

 

We can also provide feedback to help make this feature available in QuickBooks Online. Refer to this article: How do I submit feedback?

 

Alternatively, you can use Gmail to send your invoice to your customer by connecting your Google account to your QuickBooks account. 

 

I'm adding this page for the detailed steps to personalize your sales forms. Customizing the look and design can be an effective way to improve your company's communications. Get some ideas here: Customize invoices, estimates, and sales receipts in QuickBooks Online.

 

If you have any further questions about the invoice email address, please tag me in your response. I'm always willing to lend a helping hand!

B
Brzer
June 20, 2023

Since there isn't a way to change the from email address, is there a system setting so that we are cc'd on all emails that are sent so that we have a copy of the actual email? I am already aware you can add the cc information at the customer level.

S
SashaMC
June 20, 2023

Hey Brzer,

 

Welcome to the QuickBooks Community! Currently, that would be the only way to add cc information. I can see the benefits of having a system setting that automatically does this. For that reason, I will submit feedback to our Developers so they can use it in future releases. I hope you will join me and also submit feedback.

 

Our team is always looking for ways to enhance our program! You can use this link for the feature request. If you have any concerns or questions, my team and I will gladly assist you further. See you soon. 

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