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Brad Martin
July 1, 2020
Solved

How do I change the "Reply To" email in Invoicing? I am the Admin but not the Accountant. When we send invoices, if customers reply to the emails the responses come to me

  • July 1, 2020
  • 2 replies
  • 0 views
Original commenter did not share additional details
Best answer by LieraMarie_A

I'll help you change your customer-facing email in QuickBooks Online (QBO), @Brad Martin.

 

In QuickBooks Online, you have the option to use your company email or a different email when sending your forms to your customer. You can enter this information on the Accounts and Settings page. 

 

Here's how:

  1. From the Gear icon, select Account and Settings.
  2. Select the Company tab.
  3. In the Contact info section, click the Pencil icon.
  4. Uncheck the Same as company email checkbox.
  5. Enter the new email address in the Customer-facing email field.
  6. Select Save and Done.

 

Let me share these articles for additional guide references: 

After your customer pays their invoices, read through this article to record them: Record invoice payments in QuickBooks Online.

Please let me know if you have additional questions or concerns. I'll be here every step of the way.

2 replies

LieraMarie_A
LieraMarie_AAnswer
July 1, 2020

I'll help you change your customer-facing email in QuickBooks Online (QBO), @Brad Martin.

 

In QuickBooks Online, you have the option to use your company email or a different email when sending your forms to your customer. You can enter this information on the Accounts and Settings page. 

 

Here's how:

  1. From the Gear icon, select Account and Settings.
  2. Select the Company tab.
  3. In the Contact info section, click the Pencil icon.
  4. Uncheck the Same as company email checkbox.
  5. Enter the new email address in the Customer-facing email field.
  6. Select Save and Done.

 

Let me share these articles for additional guide references: 

After your customer pays their invoices, read through this article to record them: Record invoice payments in QuickBooks Online.

Please let me know if you have additional questions or concerns. I'll be here every step of the way.

    R
    rger88776v
    September 26, 2022

    Hi, 


    Can you have 2 email addresses? My manager has his email address in the contact info - but if there is a query on any invoices I need to see the email to action the query?

    C
    Carneil_C
    September 27, 2022

    I appreciate you for joining the thread and sharing your concerns, @rger88776v. I’ve come to share some information about your concern with adding multiple emails for contact info.

     

    In the meantime, adding two or multiple emails for contact info where customers can reach out to you for queries is unavailable. I understand that having this option is beneficial for you and your business.

     

    As we value your suggestions, I recommend sending your feedback to our Product Development Team. Thus, they can review and determine what features to add for future product enhancements. I’ll show you how:

     

    1. Click the Gear icon and choose Feedback.
    2. Enter your feedback Suggestion.
    3. Press Next.

     

    We hear you, and we’re constantly improving to enhance our customer's experience with program features while using QuickBooks. You can track the progress of your feature request in our Feedback forum.

     

    We constantly take your suggestions into account while making product updates. The more requests this gets, the more likely it'll be part of future enhancements.

     

    As a workaround, you can also change your manager's email to your email with the consent of your manager. To change your contact info from the Accounts and Settings, please follow the steps provided by my colleague above.

     

    Keep me posted if you still have questions or QBO-related concerns. I'll be around for you. Have a great day!

    T
    TaraJohnson
    March 29, 2023

    How do you change this for QuickBooks Desktop?  We're having the same problem.

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