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P
Pmull001
September 23, 2020
Question

How do I clear transactions in AR aging when a journal entry is involved?

  • September 23, 2020
  • 1 reply
  • 0 views

Hi,

 

See the screenshot as an example, they transactions have a net $0 impact in terms of accounting but they muddy up my detailed report.

 

How do I clear them? I know how to deal with payments/invoices, but not journal entries within AR (or AP).

 

Thanks, 

    1 reply

    N
    Nick_M
    September 23, 2020

    Hi there, Pmull001. 

     

    Thanks for dropping by the Community today. After doing a little bit of digging and viewing your screenshot, it looks as though the General Journal Entry is tied to the A/R account, if this is the case, it would in fact show on the aging report. For this reason, I would recommend reaching out to an accountant to review the transactions and confirm they were entered properly. To reach an accountant if you don't already have one, you can try a ProAdvisor. They're trained professionals in QuickBooks and are excellent accountants. 

     

    If you have any other questions, feel free to post here whenever you need. Thank you for your time and have a nice afternoon. 

    P
    Pmull001Author
    September 23, 2020

    Thanks for your reply.

     

    I'm a CPA. The transactions were recorded in 2015, and they are correct. They all net to $0 as they should, which evidences that they are correct.

     

    The issue is with the report, and why the detailed report is showing all 20 lines items of the journal entry, and why there's no option to clear them against eachother. Here's a second screenshot to show a better picture of it.

      N
      Nick_M
      September 23, 2020

      Hi again, Pmull001. 

       

      Thank you for providing more information and the additional screen shot. I would suggest reaching out to our support team as they would be able to dive into your account with you in a private 1-on-1 setting to determine what's going on, here in the Community we don't have access to individual accounts and we can't see the details required to get to the bottom of what your issue is. The support team can. To reach them, follow these steps:

       

      Open your QuickBooks Desktop to connect with us.

      1. Open QuickBooks.
      2. Go to Help, then select QuickBooks Desktop Help.
      3. Select Contact Us.
      4. Enter your concern, then select Continue.
      5. Choose a way to connect with us:
        • Start messaging with a support expert.
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      Select your product and fill out the form to chat with an expert.

      Please post below if you need further assistance or clarification. Thanks again and have a nice day. 

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