How do I email customer service?

I'll do everything possible to help you convey your feedback, @drsrclee. Your comment is dominant in helping us examine and enhance our services or products.

Also, I know how important your money is to you, particularly during this pandemic. Don't worry, we can work together to fix this. With this, I'd recommend contacting our Customer Care Team. From there, you can request to speak to one of our supervisors or any higher level to exemplify your experience. They can address your refund issue as well without a moment's delay.  

Here's how: 

1. Go to the Help menu and click Contact Us on the bottom part. 
2. Type your concern in the box and tap Let's talk. 
3. Choose either Get a call or Start a chat. 
4. Complete the required data and submit the request.

Make sure to contact them within business hours to ensure a swift response.

Moreover, check out this article to get more details about Intuit charges to your bank account: Understand Intuit charges on your credit card or bank statement.

Furthermore, see the following articles about handling your payment method, Intuit charges, billing schedules, and other related matters. 

•  Manage billing, payment, and subscription info in QuickBooks Online
• Account management

If you have any issues other than billing, please let me know in the comments section below. We're open 24/7 and always ready to assist. Take care, drsrclee.