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October 26, 2024
Question

How do I enter an expense manually? I do not have the option under "+ New".

  • October 26, 2024
  • 1 reply
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1 reply

October 26, 2024

Hi there, ltkuras. I want to ensure you can enter an expense transaction in QuickBooks Online (QBO).


To further check why the expense option is missing, we can perform troubleshooting steps by logging in via incognito mode or a private window. This way, it confirms if the cache is the cause.

 

Here's how:

 

  • Press Ctrl + Shift + N (Google Chrome).
  • Ctrl + Shift + P (Firefox).
  • Control + Option + P (Safari).

 

Once logged in, try to enter an expense again. If it works, go to your default browser and clear the cache. See Clear cache and cookies to fix issues when using QuickBooks Online for more information.

 

Otherwise, switch to a different browser like Firefox, Google Chrome, or Safari. The one you are currently on may be having a temporary issue with QuickBooks, and using a new browser for the moment will allow you to get back to work.

You may also visit this resource to know what computer and browser you need for the best QuickBooks experience: System requirements for QuickBooks Online products.

 

Let me know how things go on your end. I'm always here to lend a helping hand, ltkuras.