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cc0nklin
September 27, 2021
Question

How do i file a complaint about poor customer service?

  • September 27, 2021
  • 5 replies
  • 0 views
I requested 2 call backs and a chat. Nobody answered any of them.

    5 replies

    RenjolynC
    RenjolynC
    September 27, 2021

    This isn't the impression we want to leave you with, cc0nklin.

     

    I'd like to make sure that all of your concerns are addressed properly. May I know what help you do need with your QuickBooks Self-Employed account? You can add more details by leaving a reply below.

     

    If you need to discuss any sensitive information, I recommend contacting our Customer Care Team again. They can pull up your account and review any of your open request.

     

    Here are the steps:

     

    1. Sign in to your QuickBooks Self-Employed account.
    2. Click the Assistant link located in the upper right-hand corner.
    3. Enter Talk to a human and then I still need a human to see the Message an agent or Get a callback option.

    You can also visit our general help topics page. Just type your concern in the search field and this page will route you to the related help articles, Community discussions, video tutorials and more.

     

    Thanks for coming to the Community, I'll be standing by for your response. Stay safe.

    C
    cc0nklinAuthor
    September 27, 2021

    I'm trying to get a customer service representative to answer a question.  I tried 2 callbacks and a chat session and no one answered.  My calls ended and no one responded to the chat even though it said someone was there.

      Fiat Lux - ASIA
      Fiat Lux - ASIA
      September 28, 2021
      @cc0nklin wrote:

      I'm trying to get a customer service representative to answer a question.  

       

      @cc0nklin 

      What question?

        J
        Just_me
        September 27, 2021

        @cc0nklin  Sadly, there is no way to really file a complaint.  QB doesn't care about it's customers. That's why their "Customer service" is so bad.  

        The only option is to file a complaint with BBB. 

        But you can always ask your question here.  Maybe someone will be of help. 

        Good luck. 

         

          E
          etanyram
          January 22, 2022

          I have just learned my place on the hamster wheel with regard to Intuit and it is a hard fact to accept. I have never seen a company so walled off from its customers. Even Progresso Soup will email you back when you have an issue. M

            E
            etanyram
            January 22, 2022

            I am waiting after an hour on the phone for the agent to ask permission for me to talk to a supervisor! What kind of company limits heariing about what dissatisfies customers. No quality improvement efforts here. It all started early Dec when my customer entered a payment but it was set up by my bookkeeper to go to a closed account. I immediately informed QBO, was assured funds would be returned to QB. I later confirmed the funds were returned to QB and they would be released less some fees. They never showed up. I called again to find out that QB had again tried to return the funds to the wrong bank x3 and then returned the funds to the customer! So now I am out my service fee plus have to pay QB their fee for this debacle. No I have to wait for a supervisor. I am incensed!! QB never bothered to try and contact me to verify when repeated returns occurred. Their agent reassured me the funds would be released which was not true. I see that QB could not care less about customer service or quality improvement. I will be researching other services. This is horrible. And then I find there is no 'formal complaint mechanism' other than to vent on a community message board. How pathetic does it get? The consumer appears to merely be tolerated so long as we feed the Intuit machine.

              Fiat Lux - ASIA
              Fiat Lux - ASIA
              January 22, 2022
              @etanyram wrote:

              So now I am out my service fee plus have to pay QB their fee for this debacle. I will be researching other services. 

               

              @etanyram 

              Consider having a 3rd party merchant service to integrate with your QBO account.

              U
              UVF
              January 22, 2022

              Hello, 

              Did you find out how to file a complaint with your customer service?  I have spent over 30 hours on the phone with no resolutions.  Just people that say they do not have anyway to fix my issues.  

                Fiat Lux - ASIA
                Fiat Lux - ASIA
                January 22, 2022

                @UVF 

                Any specific concern?

                U
                UVF
                January 30, 2022

                I switched from QuickBooks desktop to online and QuickBooks desktop continued to file my taxes even though they had no updated information to file them. I contacted them to correct it and they said they would.  They then billed me $350 to file an amendment.  1st of all they do not have the corrected information to file an amendment.  Second, I did not authorize them to file an amendment.  3rd, it was their fault to begin with.  They were not supposed to be filing my taxes anymore.  I had canceled my subscription with them!  Now I cannot get anyone to call me back and all I get from QuickBooks is reps that say there is nothing they can do about it.  

                  S
                  Steve6667
                  November 26, 2024

                  I have called the customer service line 7 times in the past 45 days to get help addressing software issues with Quickbooks inline.  After the recent upgrade the spreadsheets in the chart of accounts and the routing of the taxes in the chart of accounts and payroll taxes are all wrong.  It is a software issue that I cannot resolve.  

                  I finally spoke with a supervisor in case 15127093177 that she would call me back at 3pm today with a software engineer to help address the issue.  I did not receive a call and I am still waiting.  HELP!  I want to speak with her.

                    E
                    Erika_K
                    November 26, 2024

                    The time you've spent contacting our live representatives is valued, Steve. Your patience is greatly appreciated during this process. Rest assured, I am here to assist and ensure you can connect with her.

                    Here in the QuickBooks Community space, we always strive to address all of our customer's concerns. However, due to the public nature of this forum, we cannot access your account information for security reasons.
                     

                    With this, you'll need to contact our live support team again to ensure that your request is handled efficiently. When you do, please provide them with your case number. This information is crucial, as it allows our live representatives to quickly access your account details and understand the context of your inquiry.
                     

                    By providing your case number, our team will be able to escalate your request directly to the supervisor you previously spoke with.  
                     

                    For additional information on managing accounts in QuickBooks Online, refer to the following articles:

                     

                     

                    We're always available around the clock if you have further inquiries about managing your Chart of Accounts or other QuickBooks-related topics. The Community is just one click away. 

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