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March 30, 2024
Question

How do I get a refund on recommended services I did not use and have cancelled? Thank you!

  • March 30, 2024
  • 1 reply
  • 0 views
I am requesting a refund for Payroll and Online Bookeeping services.  They were both recommended and not useful.  Thank you.

1 reply

March 30, 2024

We appreciate your straightforward request for a refund and understand your desire for a hassle-free resolution, Wendy. 

 

To ensure a smooth process, we recommend contacting our dedicated QuickBooks Support team for assistance with your refund request. Our support representatives can guide you through the process and address any concerns.

 

To get in touch with our support team, here's how:

 

  1. Sign in to your QuickBooks Online company and select Help (?).
  2. In QB Assistant, enter the topic you need help with. You can also enter questions.
  3. Select Contact Us to connect with a live support agent.
  4. Choose a way to connect with us either Start a chat with us, Ask the community, or Call us.

 

For more details and information about requesting a refund in QuickBooks, you can also check out this article: Request a refund for your QuickBooks product

 

Just in case you'd like to learn how to refund a customer in QuickBooks Online (QBO), you can visit this material for your reference: Record a customer refund in QuickBooks Online

 

Don't hesitate to reach out to us if you have further questions about refunds in QBO. The Community is always available to help. Take care.