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parkcitybackflow
August 31, 2022
Question

How do I get an email notification when an invoice is paid? I used to get them. The only email I get now is the "Money on the way" when there's a deposit into my bank

  • August 31, 2022
  • 2 replies
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2 replies

Angelyn_T
Angelyn_T
August 31, 2022

I appreciate you for reaching out, @parkcitybackflow. I have some steps for you to get an email notification for the paid invoice. I'm glad to share them with you today.

 

When processing payments, you should receive an email notification within 1 hour after your client paid the invoice. If not, it's possible that:

 

  • It's moved to your Spam or Junk folder.
  • You use a custom email domain (johndoe@mycompany.com) or an email client (Thunderbird, AOL, Outlook, Exchange).
  • Your internet service blocks the QuickBooks Payments email address.

 

To narrow down the result, you can check your email folders and add QuickBooks Payments to your contacts to ensure that you receive emails from QuickBooks Payments. You can check out this article for information: Unable to receive Intuit email from QuickBooks Payments.

 

Once you get a notification about your invoice payment, you can check your bank to see the amount. Funds are added depending on your bank's deposit speed. You can learn more about this from this article: Find out when QuickBooks Payments deposits customer payments.

 

 Let me know in the comment section below if you have any other questions about your payment transactions. I'm always here to help. Have a good one!

P
parkcitybackflowAuthor
August 31, 2022

My question stated that I AM get the "money on the way" email.  Do I need to add sender "quickbooks payments" if I am already getting emails from quickbooks payments? 

 

I have nothing from quickbooks in my spam folder-all emails get through to primary inbox.

I do not use any custom email domain or email client.

 

I used to get the customer paid emails and now I only get the money on the way emails.  Is there something I have unchecked somewhere?  

R
ReymondO
September 1, 2022

Hi there, @parkcitybackflow.

 

Thanks for getting back to this thread. Allow me to join in this conversation and share with you further insights about the invoice payment process. 

Once you received an email stating that "money on the way", that means our Merchant Services Team has already processed the payments and deposited them into your bank account. 

You don't necessarily need to add another Intuit email address to your contact list since you're already receiving an email from us. 

 

Ideally, you should receive two emails verifying that:
 

  • A payment of [amount] has been received 
  • Money on the way! 

 

Since you're only getting one email from us, I'd recommend reaching out to our QuickBooks Merchant Services Team. That way, they can provide you with further insights about the process and check your account. Here's how to connect with them:
 

  1. Click the Help menu in the upper-right hand corner and click Talk to a human.
  2. Type in "Talk to a human", then press Enter.
  3. Look for I still need a human and click on it.
  4. Select Get help from a human.
  5. Choose between Chat with us, Schedule an appointment, or Have us call you.

 

Should you have any follow-up questions or concerns, don't hesitate to post again here in the Community or leave a comment on this thread. Take care and have a good one.

 

C
CitySlickerRancher
April 11, 2025

I had a similar issue in QuickBooks desktop so hopefully this helps.  I changed the email address on my merchant account so that invoices were emailed from a new address and that worked great (click Merchant Service Center in left nav, Account>Account Profile, edit email in Contact Information section).  The problem was that when a customer paid, I still received "Payment received" messages to my old email address.  I searched and searched (including this posting), didn't find the answer and finally called support.  I spent an hour with frontline support and was finally escalated to the second line support who asnwered my question in less than five minutes.  Go to My Company in left nav and change the Email address under Company Information.  That is the email address where you will receive the "Payment received" messages.  Worked like a charm.  Best of success to you.

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