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December 11, 2018
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How do I get the new past due stamp from showing up on invoices?

  • December 11, 2018
  • 9 replies
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I'm using QB Enterprise Solutions 18. On our unprinted invoices they all show the past due stamp. I've turned off printing the stamp, didn't help.  I changed our customers to net 30 and that didn't help either.  As soon as an invoice is created and saved the past due stamp appears.  I don't want this feature.  How do I turn it off?

Best answer by qbteachmt

Unprinted is a Status for "you are going to print, send, both, or neither."

Past Due is controlled by the Due Date field. Changing the Customer Terms doesn't change existing invoices. You have to change them manually.

"As soon as an invoice is created and saved the past due stamp appears."

Then you need to Customize your template and you need to Reveal the Due Date on your screen, if you want to manually control it, instead of allowing Terms to control it. You cannot control what you do not see.


9 replies

qbteachmt
qbteachmtAnswer
December 11, 2018

Unprinted is a Status for "you are going to print, send, both, or neither."

Past Due is controlled by the Due Date field. Changing the Customer Terms doesn't change existing invoices. You have to change them manually.

"As soon as an invoice is created and saved the past due stamp appears."

Then you need to Customize your template and you need to Reveal the Due Date on your screen, if you want to manually control it, instead of allowing Terms to control it. You cannot control what you do not see.


roberta1Author
December 11, 2018
This is a huge pain because I have a lot of customers.  I wish there was just a toggle that would turn this off.
qbteachmt
December 11, 2018

"I wish there was just a toggle that would turn this off."

Yes, you can turn off the printing of it.

Yes, you control if it is Past Due or not factually, by how you handle the Due date, the terms, and this makes your Aging report correct. Are you running your AR aging Summary report, to manage this?

Don't ignore something as meaningful as Due dates. Manage them.

"This is a huge pain because I have a lot of customers"

Edit Customers to assign their Default terms; it is easiest to use Lists menu > Add/Edit Multiple.

Fix Open Invoices, to get on track. QB will do the rest, from now on.

Done.



roberta1Author
December 11, 2018
Yes, I do run my AR aging quite often.  Due to the nature of our business our customers pay on a net 60 or 90.

Thank you for telling me about the Lists > Add/Edit Multiple.  Never knew that existed.  Huge Help!!!
December 11, 2018

The invoice stamp mentioned is on the screen and cannot be removed from the template. The customer terms are Due Upon Receipt, that means there is not past due. I appears on reports as current or 0-30 which is our normal pick-up windows. And Of course it does, is not helpful and simply shows you did not consider what was being presented. Yes, if your due days is 0 then the invoice is past due on creation. That is clear and pointless.

qbteachmt
December 11, 2018

"If I don't put in terms for all invoices, past due shopw up immediately."

Of course it does; you either Manual set the due date, manually select the Terms, or assign default terms to the customer as you add them to your file.

And Terms need to be edited to confirm they are set up to do what they got Named. The Name is not factual to what someone defined, if that was not You setting it up.

Changing customer settings now doesn't change existing invoices; go update them to fix them.

And you control the Status Stamp by editing that invoice specific Template. Please see my attachment.




qbteachmt
December 11, 2018

"It still appears on new invoices after the terms on all customers are changed"

Assigning customers a new Default terms, means that is used when you Create Invoice for that name.

"and changing the terms right on the invoices doesn't make it go away."

Make "what" go away?

Terms is how you help the program know to set the Due Date based on the invoice date; you also can select Terms on that invoice, such as when you Forgot to set up the customer terms or this specific sale falls under Different terms. You also can simply set the Due Date specifically, such as, when Terms doesn't apply to this sale at all.


"Past Due" doesn't show until/unless something is Past Due. If you are creating Historic Invoices, such as catching up year end 2017, and have yet to enter Payments, then it might be past due, because you haven't done all the tasks, yet.


roberta1Author
December 11, 2018
I'm thinking the program is broken.  I set all my customer to either net 60 or 90. The day after I create an invoice there's that stupid "Past Due" stamp on the invoice.  Thank goodness I am able to set that to not print or I'd have some very upset customers.  I have done everything suggested and it still continues to show up the day after an invoice is created.
qbteachmt
December 11, 2018

"The invoice stamp mentioned is on the screen and cannot be removed from the template."

Yes; your Screen view is Your perspective, and that is your status for your reference.

"The customer terms are Due Upon Receipt, that means there is not past due."

Yes, it is, because you made this, "Due for the same date as the Invoice is dated." You didn't set, for instance, "Due in at least 5 days, because I know you just got it by email and need some Banking time to pay me electronically, or there is a holiday or weekend involved." Look at your Due Date that got set from your Terms, to see Due Date became Sales Date. Your payment for an unpaid sale is based on Due Date and for "same as invoice" date, this is Late the very next date.

If that isn't what you want, you need to define a Reasonable timeframe = Terms.

"appears on reports as current or 0-30 which is our normal pick-up windows."

The Presentation on Reports is a different setting; that is controlled in Preferences. That is where you tell Reports to use Due date or transaction for Aging. Also, that controls the Aging table you can optionally include on Statements.

That doesn't change your own view of the invoice on your screen.

"And Of course it does, is not helpful and simply shows you did not consider what was being presented."

That is Your perspective.

"Yes, if your due days is 0 then the invoice is past due on creation. That is clear and pointless."

It is you choice to show the facts that apply.

If you create an invoice dated today and due today, and you expect them to pick it up today and pay for it then, and they Did Not, that is Late, by definition. That is what this is telling you.


qbteachmt
December 11, 2018

"I'm thinking the program is broken.  I set all my customer to either net 60 or 90. The day after I create an invoice there's that stupid "Past Due" stamp on the invoice."

Did you confirm the due date, by looking at the invoice on your screen?

What did you set in your Preferences?

"Thank goodness I am able to set that to not print or I'd have some very upset customers.  I have done everything suggested and it still continues to show up the day after an invoice is created."

Edit menu > Preferences. You have over 360 setting here.

Go to Edit menu, Preferences, Reports & Graphs, Company Preferences. Here is where you control Age from Transaction Date or Age From Due Date.

From Transaction Date = the very next day = Past Due, or "How long has this been Out there?"

From Due Date = "how far past the due date is it still Not Paid?"


roberta1Author
December 11, 2018
Ok, I've changed the setting in Preferences and will see what happens tomorrow.  Thanks
January 27, 2020

I read this somewhere and it worked for me.

Click Lists

Click templates

Double Click the Invoice Template You Use

Click Additional Customization

Check the Screen Box for Terms

 

June 21, 2020

I am not an expert, but this is what I did. 

 

If you're looking to turn the past due stamp off in Enterprise: 

There's a Past Due Stamp checkbox under manage templates.  If you uncheck it, it will still show on those already marked but will not print on the invoice.  

 

Create Invoice 

- Formatting tab

- Manage Templates

- Select your template 

- Click ok to reach the Basic Customization sheet

- Company & Transaction Information

- Uncheck Print Past Due Stamp 

September 5, 2022

This is an issue that should not take up all this space and be so complicated. We all have much more important things to be spending our time on. There should be a quick and simple way to turn off the 'past due' stamp on customer invoices. Period.

 

Technically my invoices are 'due on receipt' and sending them out with a past due stamp on them is rude and inappropriate. They are not, in fact, past due when the customer receives them. That's what 'due on receipt' means. It's an oversight on QB's side and they just need to fix it. To bypass, I now send out 'due in 15' and then un-tic the 'print terms' button so it doesn't show up on the customer invoice. I write in 'Due on Receipt' on the customer message line instead. This is an annoying work around but at the moment there seems to be no other way to get that 'past due' red stamp off the invoice.