How do I get thru to the collections department

Greetings, @powellxavier.

We understand the frustration of not having this process as anticipated and the significance of getting this fixed after calling multiple times and already making a case number. We know how this can disrupt your workflow and cause inconvenience.  However, there are respective schedules in contacting our Support Team.

Rest assured, I'm here to provide valuable insights and guide you toward the appropriate support channels to investigate this issue promptly. 

The process of finding a solution to your concern takes time to be done. Our team is working diligently to identify the best solution and course of action to address your situation. We understand that waiting can be frustrating, but we ask for your understanding and patience as we work to ensure the best outcome for your business.

Moreover, I suggest contacting them again if you have yet to receive any update within three business days: Contact Payments Support.

Please leave a post if you have more questions or concerns about collection department. The Community is always here to help 27/7.

I had a cost promised to me at $299 for each of 3 years yet I was charged almost $700 for this year. How can I resolve this?

I know how important it is to get this resolved, Michele.

As the Community is a public forum and to ensure that your data is collected safely. I suggest contacting our Payment Support Team who have the necessary tools and expertise to provide you with immediate assistance regarding the promised amount.  

Here's how:
 

1. Go to Help? icon.
2. Click Search, then Contact us.
3. Select a topic to connect with the right expert
4. Choose how would you like to connect with us.

Our support hours are available Monday-Friday, 6 AM to 6 PM PT.

Additionally, I'm including these articles that'll help you manage your QuickBooks Checking account:

• QuickBooks Checking FAQ
• Use your QuickBooks Checking account

 Please let us know if you have any other questions about managing your finances. We're here to assist you. Take care.