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K
ksottile
January 22, 2024
Question

How do I invoice a product that is covered by warranty? I need to show that the product was used on a customer invoice.

  • January 22, 2024
  • 1 reply
  • 0 views
If I invoice the part to a customer this takes the part out of inventory and when I get the vendor credit this will take out of inventory

1 reply

F
FaithA
January 22, 2024

Thanks for reaching out to the community for your concern, @ksottile.

 

For me to be able to provide you with an appropriate solution, I'd like to know if you tried to create an invoice for an item with a warranty. Or perhaps a product was returned by a customer within the warranty period. Any additional information will be much appreciated.

 

I'll be in the comment section for your response and for any other invoice and QuickBooks-related queries you'd like to bring up. Take care.

K
ksottileAuthor
January 22, 2024

Good morning,   We have a situation where the customer has to pay for the labor and the vendor is replacing the product which is covered by a warranty.  I would like to show the product on the customer invoice but that removes the product from inventory.  In the meantime we get a bill from the vendor for the new product and then when the bad product is returned we will get a vendor credit for the product.  I need to make sure that the inventory count stays correct and it seems that the way described above is actually throwing off the count by one.  I cannot think of the correct way to handle this.

Thank you for your help and time, Kim

S
Sherrie_F
January 22, 2024

I'd be glad to help you show the product invoices and remove it from inventory in QuickBooks Online (QBO), ksottile. 

 

First off, let's create a Credit Memo to show the customer's returned item. You can make the same item with the same quantity. Here's how:

 

  1. Select +New on the left panel.
  2. Select Refund receipt or Give refund.
  3. Scroll down the Customer dropdown, then choose the customer you want to refund.
  4. Select the Refund from dropdown, then select the bank you deposited the payment for the invoice to.
  5. Add all products or services the customer returned in the Products/Service column.
  6. Make sure to fill the date, quantity, rate, amount, sales tax, and other fields accordingly, then select Save and close.

 

If you want to give a partial refund to a customer, only add the items or amount you want to refund.

 

Once done, we can now record a Vendor Credit using the same item and quantity to show that it's been returned to the vendor. 

 

To do this, please follow these steps:

  1. Click + New and select Vendor credit or Receive Vendor credit.
  2. In the Vendor dropdown, choose your vendor.
  3. Enter the Category or item details depending on how you record purchases with this vendor. 
  4. Most of the time, this is the category, product, or service you're getting credit for.
  5. Once done, click Save and close.

If you're still having a hard time, you can still reach out to your accountant for more alternatives. 

 

Lastly, I've added this article in case you need assistance recording a credit from a vendor: Enter vendor credits and refunds in QuickBooks Online. 

 

Feel free to reach us again if you still have queries about invoices and inventory in QBO. We're always here anytime. Stay safe. 

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