Question

How do I keep QBO from asking me every time if I want to prefill my expense when I enter a vendor? I have put the "autofill" setting to "yes"?

Forum|Forum|5 years ago
March 2, 2021
1 reply
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Original commenter did not share additional details

QuickBooks Online

Hey there, @marie34.

I'm happy to share some information on this. This message is by design and can't be turned off, as it's a warning that if you choose "yes" the current info you entered in the expense will be overwritten by the previously entered transaction.

I can see how this would be useful to select an option to forego this message, and I’m happy to share this idea with our development team for future changes within the product. You can always keep an eye on our blog for the newest updates within our Intuit products.

I'll keep an eye on this post for your response if you have any other questions. Have a great day!

M

micheles72

If the prefill setting is turned on, it shouldn't ask you every time you want to enter a vendor bill if you want to prefill data. This is a glitch that just started happening in the past week to two of my clients. I hope the techs have it on there every growing list of things to fix.

R

rvrfrf

Welcome to the Community, micheles72.

I've reviewed our ongoing/solved investigations and can confirm there's currently one about subscribers encountering a "Do you want to prefill this bill and overwrite your entries using values from this contact's last bill?" message when creating transactions with their auto-recall feature activated. Intuit's Product Investigations team is currently investigating this.

If you'd like to receive email updates about the investigation, you can get in touch with our Customer Care team and reference INV-55152. They'll be able to pull up your account in a secure environment and add you as an affected user.

They can be reached while using QuickBooks.

Here's how:

Use the Help (?) icon.
Click Contact Us.
Enter a description of your situation in the What can we help you with? field, then hit Let's talk.
Select Start messaging or Get a call.