How do I make the cash balance positive after a customer has paid me the full amount of a pledge in accounts receivable? Right now the balance from the customer is zero

Hello there, @userrobert.

Let me share some information about the negative amount in your Accounts Receivable.

A negative Accounts Receivable (AR) balance indicates unapplied credits resulting from invoice overpayment. In your case, your AR balance is negative due to unapplied credits from a customer or donor when recording the donor's pledge, which increased the negative balance.

Additionally, the AR account will only become positive if these credits are applied when you record pledges. To fix this, create an invoice with the same customer and negative amount in your AR account, or correct it through journal entries.

Furthermore, it's best to consult your accountant regarding this situation since you're dealing with journal entries.

Moreover, I'm adding this helpful article as your guide in reconciling your online bank transactions in QBO: Reconcile an account in QuickBooks Online.

Come back to this post if you have other concern or follow-up questions regarding invoices and negative account receivable in QBO. I'll be here to lend a helping hand. Have a good one!