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mariepando-gmail
Sep 27, 2023 7:08 PM UTC
Question

How do I prevent QB from closing due to inactivity?

Original commenter did not share additional details

5 replies

Just_me
Sep 27, 2023 7:14 PM UTC

You can't stop it.  It can only go from 1-3 hours. 

 

  1. Click the Gear icon.
  2. Select Account and Settings.
  3. Go to the Advanced tab.
  4. Click the Pencil icon in the Other preferences section.
  5. In the Sign me out if inactive for section, select 3 hours.
  6. Click Save, then Done.
pswork
May 8, 2025 3:09 PM UTC

I was GONE for 25 minutes and yes WAS SET TO 3 HOURS.  The system needs a LEAVE ON BUTTON!!!!!!!!!!!!!!!!!!!!!! Obviously it can't tell time

    Kevin_C
    Community Manager
    Sep 27, 2023 8:06 PM UTC

    Welcome to the QuickBooks Community, Marie. I'm here to share some details about the inactivity option in QuickBooks Online (QBO).

     

    Just_Me is correct, the timeout settings in QBO can only be changed by the Master Administrator and they apply to all company users to a limit of 3 hours. You can follow the steps provided above to change the default, which is 1 hour.

     

    Furthermore, please know that QBO measures your time of inactivity from the last time you moved your mouse, clicked, or used your keyboard on any transaction form.

     

    Additionally, feel free to save these resources that will help you personalize your QBO account for whatever you need to change:

     

     

    You're always welcome to get back to me if you need further assistance with managing your company settings in QBO. I'm always here to help. Have a good one!

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