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seaportds
October 5, 2021
Question

How do I print or access credit receipt Quickbooks email customers?

  • October 5, 2021
  • 2 replies
  • 0 views
When I charge my customers Credit Card quickbooks email the customer a receipt, how can I resend or print it

2 replies

T
TirzahC
October 5, 2021

We're glad you came here for support, seaportds.

 

In QuickBooks, without using the Merchants tool, you're able to print a receipt to your customer's email by selecting the Print option. Here's how:

  1. Go to the Sales menu.
  2. Select Customer.
  3. Select the Print List icon. 
  4. In the Print sheet of paper, select those information that works for your receipt printer.
  5. Hit Print. 

See this article for more information about customizing sales receipts  in QBO: Customize invoices, estimates, and sales receipts in QuickBooks Online

 

Keep me posted or revisit this thread in case you need additional help printing concern. 

S
seaportdsAuthor
October 6, 2021

I have Quickbooks online. Is this same as Merchant Tools? I went to my customer screen which shows list of his payments and invoices. Then I click on Print Icon but nothing happened, the print Icon I used is on the top of Transaction list

 

 

Jen_D
Jen_D
October 6, 2021

Thanks for posting here again, @seaportds.

 

QuickBooks Payments send these payment confirmations automatically. While this is sent from our server, we're unable to resend it unless the customer forwards it to you.

 

What you can do is print the payment from QuickBooks Online manually to get a copy of it. Simply go to Sales > All Sales and click the payment to print. 

 

You can also do this in the Merchant Service Center. Simply go to the Activity & Reports then choose Transactions. Pick the transactions you need then choose Print.

 

 

If you want to know more about how QuickBooks Payments work, you can reach out to our Payments Support Team. You can check this link for our updated phone number: Contact Payments or Point of Sale Support

 

Kindly post here again if you have other concerns abut customer payments. I'll be right here if you need anything else. Have a good night.

S
SheandL
April 12, 2024

You can locate and print your customer's credit card receipts in the Merchant Services, kay. I'm here to guide you on how.

 

Before printing, we'll need to find these transactions. To do so, here's how.

 

  1. Log in to your Merchant Service Center. 
  2. Select Transactions from the Activity & Reports dropdown.
  3. Filter the day when these transactions happen in the Date dropdown. 
  4. Click Show advanced options to search by transaction ID and expiration date.
  5. Toggle to Search, and once you locate these transactions, you can:
    1. Select a transaction to view details. 
    2. Use the gear icon to view receipt options, and print, or reverse the transaction.
    3. You can print or export the data as a CSV file.

 

For reference and additional information, read this article: Find transactions, deposits, or fees in the Merchant Service Center.

 

Also, if these receipts are still not visible on your end, you can consider reaching out to our customer care team so they can assist you in locating and printing these. 

 

If you need help managing your QuickBooks Payment account in the Merchant Service Center, consider checking out this article: Access and manage your QuickBooks Payments account.

 

For additional support in finding and printing your customer credit card receipts, please don't hesitate to post in this forum. I'll be right here to support you.

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