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January 3, 2019
Question

How do i put the customer phone number to is invoice ?

  • January 3, 2019
  • 6 replies
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6 replies

January 3, 2019

Welcome to the Community, @arkvalleyinfo.


I’m here to share some information about adding a phone number on your customer’s invoice in QuickBooks Online (QBO).


Putting a phone number on customer’s invoice can be possible by adding a field solely for this information. However, you have to enter it manually each time.


Here’s how:
1.    Go to the Plus (+) icon and select Invoice.
2.    Select your customer.
3.    Click the small Gear icon on the upper right corner of the screen.
4.    Under Fields, click the + Add another field link.
5.    Enter Phone Number on the box.

 

 

 


The other option you have is to add it within the Billing Address section or the Return Address field. For more information, check out this article: Add a customer’s phone number in the sales transaction.


That should do it. If you need anything else, feel free to leave a comment below. I’ll be here to help. Take care and enjoy your day!

February 20, 2019

How do I change the template for all 500 of my customers?  Starting now, they all need to print with their customer number on every invoice.  You are not saying that I have to go into EVERY one of them and change their template ???  

HoneyLynn_G
February 20, 2019

Hello there, @SusannaR.

 

Thank you for joining this thread. I can share some insights about adding customer phone number on the invoices.

 

Aside from manually editing the invoice template, you can go directly to your customer's profile. From there, you'd add their contact number on the Billing Address field.

 

I'll show you how:

  1. Click Sales.
  2. Choose Customers.
  3. Click and select the name.
  4. Click Edit.
  5. Go to the Billing Address field and update the information.
  6. Click Save.

 

All the invoices will follow the new Billing Address information, SusannaR. That way, you no longer have to go through each invoice. 

 

That's it. Let me know if there's anything else you need about invoices. I'm still here to help you more. 

February 27, 2020

Hello, QBO  team -- any update on this functionality being added? I also desperately need a simple "show phone number" checkbox rather than a clunky workaround. Thanks.

IamjuViel
February 27, 2020

Hello, @thall2200.

 

As of this time, the ability to automatically include the customers phone number on the invoice is not yet available. What you can do is to add a custom field in your invoices and manually enter the customer's phone number on it.

  1. Go to the Gear Icon.
  2. Choose the Custom Form Styles.
  3. Locate the invoice template you want to modify.
  4. From the Actions column, click the Edit link.
  5. Select the Content tab.
  6. Click the Pencil Icon on the first part of the sample invoice template.
  7. Pick the Custom Field link. 
  8. Mark the first box and enter its name. 
  9. Click Done

It's our goal to continue implementing more features into the program based on suggestions from customers such as yourself. Also, our developers frequently review this page to hear what users like yourself would like to see added in future updates.  For news on what's to come, check out our blog (https://intuit.me/2L2zqTv).

 

The Community is a great resource to explore to find out more about the features and functionality included in the program. 

February 27, 2020

Thanks for the suggestion, but I've already maxed out the three customizable fields on our customer invoices. :/

sberti
January 13, 2021

Hello @gmorgan88, welcome to the Community. I'm so glad you are here!

 

The information on how to add another field hasn't changed.

 

Is it possible that you have reached a maximum of 3 additional fields to add to your invoice?

 

If you uncheck any field that you no longer wish to use, it will free up space for you to add the phone number.

 

Try that, and let me know how it goes.

If you have any additional questions I'm happy to answer those as well!

January 19, 2021

Hello. I am having an issue adding client telephone numbers to appear on the invoice (so drivers can call before delivery). I can add customized data field, no problem. I cannot seem to get the telephone numbers to map to this field though, despite several attempt to rename the field according to the different ways I find it in the Cient details or in Client Reports.

 

I was going to export, then import the entire client data base again to re-map the telphone number, but when I exported from Client List, or even a Customized Client Report, other vital data fields would disappear.

 

Any productive assistance is appreciated.

 

 

January 19, 2021

I'm glad you made it here, mivinoclub.

 

In QuickBooks Online (QBO) you are allowed to add up to three custom fields on the invoice. Each data field can be customized based on your preference and can be displayed in your invoice.

 

You'll want to make sure to check the box for the Custom field added so it reflects on the invoice. Below is a screenshot for your better view:

Learn more about adding custom fields through this article: How to add custom fields to invoices.

 

The next step is to use the template when creating the invoice. I'll show you how to do it:

  1. Open an invoice.
  2. Click Customize.
  3. Choose a template.
  4. Fill in the necessary information and click Save and close.

invoice.PNG

 

You can also check out this article to learn more about customizing templates in QBO: Customize invoices, estimates, and sales receipts in QBO.

 

However, if it does the same thing, we'll need to perform some basic browser troubleshooting to isolate this behavior.

 

Let's start by log into your QBO account using an incognito or private browser. Since this doesn't store data in the cache, it the best place to isolate browser issues.

 

Kindly use either of the following shortcut keys:

  • Google Chrome, press CTRL  + Shift + N
  • Mozilla Firefox: press CTRL  + Shift + P
  • Safari: press Command + Shift + N 

If it works on a private browser, I recommend clearing your browsing history. This will remove previously-stored browsing data that might have caused the issue. Otherwise, you can try using other supported browsers to be thorough.

 

If you want to review the invoices you made, run the Invoice List. Pull this up by going to the Reports menu at the left pane then type Invoice List on the search bar.

 

Visit us again if you need help or other questions. It will be my pleasure to help. Stay safe and have a nice day.

October 12, 2021

Why doesn't the customers phone number print on the printed invoice? Seems like a must have feature. I should be able to get my customers contact information direct from the top of the invoice to call them. 

 

Quickbooks Online

DivinaMercy_N
October 12, 2021

Thanks for joining this conversation, @travsirocz. I can provide steps that will surely help you include your customer's phone number when printing the invoice form.

 

In QuickBooks Online (QBO), when you create a custom field you also have to enable the Print on form option so it will appear on the printed sales form. Here's how to do it:

 

  1. Log in to your QBO company and select the Gear icon.
  2. Then, click the All Lists option.
  3. Next, select Custom fields.
  4. Locate the custom field for your customer's phone number and click the Edit button.
  5. From the All Sales forms section, turn on the Print on form option.
  6. Once done, click Save.

 

Then, let's check if the custom field for your customer's phone number will appear on the printed invoice. Please refer to these steps:

 

  1. Select the +New button and choose Invoice.
  2. Enter the necessary details.
  3. Click the Customize option to choose the correct invoice template.
  4. Once done, select the Print or Preview button.
  5. Click Print or Preview. From there, check if you can see the custom field for your customer's phone number.

 

To get more information in printing your invoice, feel free to visit this article: Create invoices in QuickBooks Online.

 

In case you'll need to review all the invoices you've recorded for a specific period, you can run the Invoice List report. Let me guide you how:

 

  1. Open your QBO account and go to the Reports menu.
  2. From the search bar, enter Invoice list and click the report to open.
  3. You can also customize the report to filter the details you need to see.

 

You can always add a reply below if you have an additional concern about printing an invoice with the customer's phone number. I'd be glad to assist you further. Have a good one. 

October 12, 2021

Custom Fields is not an option for me under All Lists. 

January 11, 2022

Hey there has been a change to the system: we can no longer add customer phone numbers in the Address field. The address fields have been changed from just an address box with unlimited lines, to an address box #1 with one line, and an address box #2 with one line.

 

I used to just enter the address with phone number underneath, so that I could immediately see clients phone numbers on invoices and estimates. I can no longer do this. I have to log on to Quickbooks to retrieve their numbers through the system.

 

WHY IS THERE NO OPTION TO HAVE CUSTOMER PHONE NUMBERS AND EMAIL ADDRESSES ON INVOICES AND ESTIMATES???

 

January 11, 2022

Thank you for following this thread, FournierFinishing. 

 

I'm here to make sure to be able to add customer phone numbers in the address field into QuickBooks Online (QBO).

 

You can add two custom fields for the email address and phone number in QuickBooks Online. Then, manually enter the details when creating the invoice. 

 

Here's how:

 

  1. Click the Gear icon.
  2. Under Your Company, select Account and Settings.
  3. Go to the Sales tab on the left.
  4. Click the Sales form content section to open it.
  5. Below the Custom fields section, check two boxes and name them Email and Phone.
  6. Click Save, and then Done.

 

I've added screenshots too.

Feel free to use these links that will help you customize your forms and add them to your reports: 

 

 

You can always add a reply below if you have an additional concern about adding customer phone numbers in the address field in QBO.  I'd be glad to assist you further. Have a good one. 

January 11, 2022

What a stupid generic reply - clear cache, suppose you want me to change the fuse in the plug next !

 

this is you cannot put the customers phone number and or email from the record on to the invoice or and template - i have see you reference the 3 custom fields - which is a fudge because you guys cannot be bothered to listen to customer and provide what they need - this is basic stuff - take any field from the customer account and put in the header of the invoice or delivery note - as to make an invoice for EXPORT this is needed