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chic316860
April 10, 2024
Question

How do i remove a payment method

  • April 10, 2024
  • 1 reply
  • 0 views
i have been paying the monthly quickbooks fee using my personal credit card. i have been able to set up a new payment method that will withdraw the monthly fee directly from the organization's  checking account. but my personal credit card still shows up as a viable payment method. since i will be transferring quickbooks to another person  and i will no longer be using it i would like to have my personal credit card removed as a possible payment method. how can i do this?

1 reply

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DebSheenD
April 10, 2024

Hello there, @chic316860.

 

Let me share information about changing your payment method. 

 

QuickBooks Online (QBO) offers various payment options for its subscription, including Mastercard, Visa, American Express, Direct Debit, and PayPal. To change your billing information, ensure you're accessing your account as a Primary Admin or Company Admin. 

 

Here's how:
 

  1. Sign in to QuickBooks Online as a primary admin.
  2. Go to Settings ⚙ and select Subscriptions and billing.
  3. Next to your payment method, select Edit ✎.
  4. Update your credit card info.
  5. Review the address for your credit card. It must be the same one that appears on your credit card statements.
  6. When you're done, select Confirm card or Save.

 

You can read this article for additional details: Manage billing, payment, and subscription info in QuickBooks Online.
 

However, if you've followed the necessary steps and are still encountering issues, it's best to contact our Customer Support Team. This way, they can further investigate the root cause of this issue while ensuring your information remains secure. 


Here's how you can reach them: 

 

  1. Sign in to your QuickBooks Online company.
  2. Go to Help (?).
  3. In QB Assistant, enter the topic you need help with. You can also enter questions.
  4. In Search, select Contact Us to connect with a live support agent.
  5. Choose a way to connect with us:
  • Start a chat with a support expert. Live chat all day, M-F.
  • Call us. M-F, 8:00 AM to 10:00 PM, and S-S, 8:00 AM to 6:00 PM.

 

I've included this article to help you modify your email address, user ID, password, and other information for your Intuit products: Reset or change your login information.

 

Loop me in if you have further concerns about changing your payment method. I'm here to back you up. Take care.

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