Skip to main content
I
isa41-10-outlook
October 29, 2023
Question

How do I remove credit card payment option on all invoices?

  • October 29, 2023
  • 1 reply
  • 0 views
Original commenter did not share additional details

1 reply

JenoP
JenoP
October 30, 2023

I can see that you want to remove the credit card payment option for your invoices, isa41-10.

There's full flexibility in selecting how you want to be paid by your customers that suits how your business operates. Allow me to give you the steps on how you can add or remove payment methods in your account.

 

  1. Go to the Gear icon and select Account and Settings.
  2. Proceed to the Sales tab, click the Pencil icon from the Invoice Payments section.
  3. Under the Payment options, uncheck the Accept Credit Cards. If you want to accept ACH payments, keep the Accept ACH marked check. If not, you can also remove the check from the box.
  4. Click Save and select Done.

 

 

 

 

 

Just in case you have more questions with regard to receiving customer payments, I would also like to share this article with you: QuickBooks Payments FAQ.

 

It provides links to topics such as enabling/disabling payment methods, customizing the payment experience for customers, transaction fees, and deposit timelines.

 

Feel free to reach out again if you need any clarification or additional help on anything payments-related. I'm always happy to guide on setting up and managing customer payments in QuickBooks Online.

J
Jbokhof
May 28, 2025

We only offer the option to pay by ACH, and have the Credit Card option turned OFF. However, when customers who use Apple Pay receive their invoices, they are given the option to pay using Apple Pay. We do not authorize this, and there appears to be no way to turn it off. Please see attached screen shots of A) our account settings showing credit cards turned off, B) a sample invoice setting showing credit card setting turned off, and C) a view of that same invoice from the customer side, showing they are given the option to use Apple Pay once the Review and Pay link is followed in their email. Thank you. 

    L
    LollyNino_C
    May 28, 2025

    If you've already done this process and the issue persists, I recommend contacting our live support team to examine this unusual behavior further, @Jbokhof.

     

    They have all the necessary tools to pull up your account in a secure environment. They can perform a screen-sharing session to investigate this behavior further.

     

    To reach them, follow the steps below:

     

    1. In your company, click the Help icon in the upper right to display the support window.
    2. You can utilize the QB Assistant by typing in your question or topic, which will provide options to help you obtain answers. Alternatively, use the Search tab to enter a keyword or topic of interest.
    3. If you can’t find the answers to your questions, click on Contact Us to connect with an expert who can assist you further.
    4. On the "How would you like to connect with us?" page, choose either Have us call you or Chat with us.

     

    For QBO Plus, Essentials, and Simple Start users seeking assistance, our dedicated support team is available Monday through Friday, from 6:00 AM to 6:00 PM Pacific Time. Additionally, we offer support on Saturdays from 6:00 AM to 3:00 PM Pacific Time to address your needs.

     

    If you are a QuickBooks Online Advanced subscriber, you benefit from access to our support team any time, any day.

     

    Reaching out to our live support team can guide on setting up and managing customer payments in QuickBooks Online. If you have any further questions about invoices, please comment below.

    Terms & ConditionsAccessibility statement