How do I retract a payment, I accidentally charged my business and then my business paid the balance, but the money is limbo, my quickbooks checking says 💰 out only.

Hi there, Josh.

I’m here to help you with your inquiry about the payment transaction made in your QuickBooks Online (QBO) account by directing you to the right support team.

Since the Community is a public forum and personal data collection is necessary to be able to check your account, this should take place in a safe location. It is best to contact our live support team. They have the tools at their disposal to find a suitable solution for this matter.

You can follow the steps below to get a hold of them.

1. Log into your QuickBooks Online account.
2. At the upper-right corner of the screen, click Help.
3. Tap the Contact Us.
4. Indicate your concern in the box, then press Have us call you.

Please note their availability from Mondays to Fridays from 6 am to 6 pm following the Pacific Time. You can also reach them via chat using the Merchant Service Center. 

Additionally, find answers to commonly asked questions concerning QuickBooks Payments and how they were responded to within this article: QuickBooks Payments FAQ.

Let me know if you have further payment inquiries in QBO. Just leave a comment with your questions below. I'll assist you as soon as possible.