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January 10, 2024
Question

How do I search for my customers by address in QB. It used to work and now it doesn't, which is really annoying.

  • January 10, 2024
  • 1 reply
  • 0 views
Can't search customer's by address. No setting available to change it.

1 reply

January 10, 2024

Welcome to the Community, Naporah.

 

I understand you want to search your customer by their address. No worries, I'm here to assist you with performing this in QuickBooks Online.

 

I've replicated your scenario here on my end and was able to search for the customer's name using their address. Since you can't find their name, I recommend logging in to your account through a private window using these shortcuts:

 

  • Mozilla Firefox: CTRL + Shift + P
  • Microsoft Edge: CTRL + Shift + N
  • Google Chrome: CTRL + Shift + N
  • Safari: Command + Shift + N

 

If it'll work, the cause must be from your regular browser. You'll want to clear its cache and try logging in to another supported browser if the issue persists.

 

In addition, I included a link for you to be guided in creating customer on creating customer transactions such as invoices, and sales receipts in QuickBooks Online.

 

You can post here again if you have further questions about managing your customers in QuickBooks Online. I'm more than happy to assist you.