Thank you for posting here in the Community @beeswaxnoneofyoursinc,
Let me step in and share some of my ideas about the invoice reminders in QuickBooks Online. You can check your who's customers have been sent email reminders and which have not by using the audit log statement in your QuickBooks Online account. All the activity in your QuickBooks Online account has been recorded in the audit log.
Follow these steps on how to use the audit log. Here's how:
Note: You need to sign in as an admin to access the audit log. Reach out your master admin if you don't see it.
- Go to the Gear icon
- Under the Tools column, select Audit Log.
- Click the Filter button.
- Use the fields on the Filter panel to choose the appropriate User, Date, or Events filter to narrow the results.
- Select Apply.
Also, we have a feature in QuickBooks Online that might helps you send an invoice due date reminders to your customer automatically. You can set up reminders that go out a few days before or after the due date.
Follow these steps on how to set up automatic invoice reminders in your QuickBooks Online account.
- Go to the Gear icon, and choose the Account and Settings tab.
- On the left panel, select Sales.
- Click the pencil icon under the Reminders section to edit and set up.
- Put a checkmark in the Auto invoice reminders box.
- Choose the reminders either after or before the due date and also select the number of days you want to send the reminders.
- Edit the Email subject line field as needed. Tip: We recommend you keep "reminder" in the subject.
- Select the Use greeting checkbox and personalize your greeting.
- Create your own message. Or you can use the default message.
- Click the Email me a copy checkbox if you want to get a confirmation when reminders go out.
- Tick the Save button, then Done.
To check if which customers got reminders, you can go to the Sales tab. QuickBooks adds "Reminded" to the invoice in the Status column after it sends a reminder.
To learn more about the automatic invoice reminders, you can read this article: Automate invoice reminders in QuickBooks Online.
If you have additional questions, feel free to leave a message in the comment section. I'm always around here in the Community to help. Have a good one!
