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June 16, 2024
Question

How do I stop my scanned receipts from rounding. It just started doing it today and I didn't change anything. :(

  • June 16, 2024
  • 1 reply
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1 reply

June 16, 2024

We can perform some troubleshooting steps to stop scanned receipts from rounding off, 96birch.

 

Since this problem started recently, let's open your account in a private browsing window. This step will help us determine if the issue is related to excessive cached data in your regular browser. Use the following keyboard shortcuts to access this mode:

 

  • Ctrl+Shift+N for Google Chrome
  • Ctrl+Shift+P for Mozilla Firefox and Microsoft Edge
  • Command+Shift+N for Safari

 

If this resolves the rounding issue, switch back to your default browser and clear its cache. This will refresh the system and allow you to work without the rounding problem. Alternatively, you can try using other compatible browsers to see if the issue persists.

 

If you continue to experience the same problem with scanned receipts, I recommend contacting our QuickBooks Team. They can review your account securely and provide additional steps to address the rounding issue effectively.

 

In case you're hearing a beeping sound when capturing receipts in QuickBooks, you can disable this in your device's settings.

 

Feel free to ask if you have more questions about scanned receipts in QBO. I'm here to assist you further.