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October 14, 2024
Question

How do I stop Quickbooks from Sending 2 of everything? Customers get 2 estimates, 2invoices, and i also recieve 2 of everything via email?

  • October 14, 2024
  • 1 reply
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1 reply

October 14, 2024

I can help you resolve the issue of customers receiving duplicate emails in QuickBooks Online (QBO), bpotochick.

 

When you send an invoice via email, your customers should only receive one copy. If they are getting duplicates, the invoice may be configured as a recurring transaction. To verify and rectify this, please follow these steps:

 

  1. Go to the Gear icon.
  2. Under Lists, choose Recurring transactions.
  3. On the list of the transaction, locate if the invoice is included.
  4. Click Edit to open.
  5. Turn off the Automatically send emails box.
  6. You can also change the Type to Unschedule.
  7. Once done, Save Template.

 

Additionally, the issue may be due to your Account and Settings enabling the copying (Cc) or blind copying (Bcc) of new invoices to specific email addresses. To verify and adjust these settings:

 

  1. Click on the Gear icon and select Account and Settings.
  2. Navigate to the Sales tab and click the Pencil icon in the Messages section.
  3. Review and adjust any settings for Copy (Cc) new invoices to address or Blind Copy (Bcc) new invoices to address.
  4. Select Save, then Done.

 

If the issue persists, I recommend contacting our support team for a thorough investigation. This will allow us to determine the root cause of the problem and suggest the best course of action for resolution.

 

Furthermore, you can customize your invoices and estimates before sending them to your customers. This helps create sales forms that match your brand and make them look more professional.

 

If you need further clarification on the steps provided or continue to experience issues with duplicate emails, don't hesitate to reach out. We're always here to help.