How do I turn off the feature that generates emails for invoice reminders? It is AWFUL and I would never send an email like this. My own template was fine.

I recognize your sentiments, Astertalent, and I'm here to assist you in turning off the automatic overdue invoice reminders seamlessly.

Beforehand, can you share a screenshot of your AI-Generated invoice emails on your end? Any additional information would be much appreciated.

For now, I recommend going to your Accounts and Settings. From there, you can disable the Automatic invoice reminder feature to ensure your clients are no longer notified about overdue invoices. This change will be applied across all your invoices. To do this:

1. Go to the Gear icon ⚙, then click Account and settings.
2. Click on the Sales tab, select the pencil icon ✎ in the Reminders section.
3. Turn off Automatic invoice reminders.
4. Click Save and Done.

Moreover, you may refer to this article to see steps on how you can edit or delete an invoice payment and group multiple payments together into a single deposit: Record invoice payments in QuickBooks Online.

I'll always be on this forum if there's anything else you require additional assistance managing customer invoices in your account. Just let me know in the comments below. Keep safe.

Thank you for getting back here in the Community, @astertalent. Please know that I hear your sentiments and acknowledge your thoughts on this.

The option to disable AI suggestions was unavailable a month ago. To do this now, you can preview the invoice email and look for a small icon in the subject line text box on the far right. Click on the icon to find the option to turn off the AI Suggested Subject.

If you don't see this option, you can consider submitting a proposal to our Product Development Team. They can review it and add an option to turn off the AI suggestions and improve the handling of sales transactions moving forward. Here's how:

1. Open the invoice or create a new one.
2. On the right corner beside the Manage and Take Tour buttons, select Feedback.
3. Share your idea with the product, then click Next.

You can enter the same bid by clicking on the Gear icon next to your Profile at the top of the Home page. Keep an eye on the suggestions on this website and stay updated on recent developments through our blog.

Additionally, for updates on the new experience, please refer to this article: What’s new with estimates and invoices in QuickBooks Online.

For instructions on receiving customer payments, you can visit this article: Record invoice payments in QuickBooks Online.
 

Please let me know if you have follow-up questions regarding your invoices in QuickBooks Online. I'm always here to help. Stay safe!

I am just adding in that I agree with the original commenter. The generated emails are TERRIBLE. I read what was written in my invoice reminder and my jaw hit the floor.

I am adding a comment to agree with the original poster.  This is an alarming feature and we would never want it!  Quickbooks used to be wonderful.  It is becoming insufferable with advertising to us, forcing us to click 4-5 times to accomplish a task (used to be done in 1 click) - and now this AI CRAP.  The tone of these emails is horrible.  Sending one by mistake could lose us a client.

Also agree with the original poster that "feedback" does nothing.  Quickbooks stopped listening to users a long time ago.

I'd like to add my voice to the chorus. I hadn't realized that QuickBooks started to add AI authored trash to my account, so I nearly sent an overdue invoice reminder written in a completely inappropriate and acceptable tone to a highly valued client, signed by my name! I was so infuriated I had to take a walk.

I'm done, I'm actively looking for an alternative to QuickBooks and won't be continuing to use Intuit products.