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rameet
April 9, 2019
Solved

How do I unvoid an invoice and revert it back to the "viewed" stage?

  • April 9, 2019
  • 3 replies
  • 0 views
Original commenter did not share additional details
    Best answer by Angelyn_T

    Hello there, @rameet.

     

    I'd be glad to help link the deposit to the open invoice in QuickBooks Online (QBO).

     

    Once done recording the deposit in QBO, you must record a Receive Payment under your customer's name and use the deposit check as a credit on the invoice.

     

    1. On the Receive Payment page, select the correct customer.
    2. Under Outstanding Transactions, select the open invoice.
    3. Look for the deposit created under Credits.
    4. Click Save and close.
    5. Once done, you can open the transaction list of your customer to check if the invoice was already paid.

    You can see attached screenshots for additional reference.

     

    To learn more about linking a deposit to an invoice, you may check this article: How to link a deposit to an invoice.

     

    On the other hand, you can also check our Help articles for your future reference: Help articles for QuickBooks Online.

     

    You can always add a post/comment below if you have any other questions about deposits or invoices. I'm always here to help you!

    3 replies

    MaryLandT
    MaryLandT
    April 9, 2019

    Hello there, @rameet,

     

    There isn't an option to revert an invoice once voided.

     

    As another workaround, you can use the Audit log to view the details and re-enter the voided transaction.

     

    Here's how to locate the invoice:

    1. Click the Gear icon.
    2. Under Tools, select Audit Log. 
    3. Select the exact User, Date, and Events filters from the Filter drop-down.
    4. Click Apply. 
    5. Locate the voided invoice.
    6. Under the History column, click View. 
    7. Use the information from the Audit History when you create a new invoice with the same information. 

    Please check out to this article for additional information with voiding or deleting transactions in QuickBooks Online: How to void or delete an invoice or other transactions.

     

    Keep me posted if there's anything I can help you with navigating your sales forms in QuickBooks. I'm always around whenever you need help.

    R
    rameetAuthor
    April 9, 2019

    Thank you! 

     

    Another question I have is that the customer for this invoice mailed us a check. When I deposit the check can I link it to the invoice and designate it as PAID? 

    Angelyn_T
    Angelyn_TAnswer
    April 9, 2019

    Hello there, @rameet.

     

    I'd be glad to help link the deposit to the open invoice in QuickBooks Online (QBO).

     

    Once done recording the deposit in QBO, you must record a Receive Payment under your customer's name and use the deposit check as a credit on the invoice.

     

    1. On the Receive Payment page, select the correct customer.
    2. Under Outstanding Transactions, select the open invoice.
    3. Look for the deposit created under Credits.
    4. Click Save and close.
    5. Once done, you can open the transaction list of your customer to check if the invoice was already paid.

    You can see attached screenshots for additional reference.

     

    To learn more about linking a deposit to an invoice, you may check this article: How to link a deposit to an invoice.

     

    On the other hand, you can also check our Help articles for your future reference: Help articles for QuickBooks Online.

     

    You can always add a post/comment below if you have any other questions about deposits or invoices. I'm always here to help you!

    R
    roberta1
    December 2, 2021

    I accidently voided an invoice (not delete it). After reading many suggested work arounds I decided to play around and see what I could come up with. What I found was, if I opened up the voided invoice and re-entered the amount on the line item(s) then saved it the invoice it became valid again. Now the invoice shows the correct invoice number, date and amount due as before it was voided.

    F
    ferventcoder
    December 13, 2022

    If you know the amount it was originally for, just change the amounts not to be zero anymore and save it. Original answer at https://quickbooks.intuit.com/learn-support/en-za/manage-customers-and-income/all-the-void-does-is-change-the-amount-s-to-zero-so-just/01/384956

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