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arkvalleyinfo
Jan 22, 2019 3:43 PM UTC
Question

How do I update my customer email address and have it carry through to all sub customers

Original commenter did not share additional details

13 replies

Alessandra_B
Jan 22, 2019 5:28 PM UTC

Hello @arkvalleyinfo,

 

The parent customer and its sub-customers are treated as different profiles. So, you'll need to update their email addresses individually.

 

Also, I encourage sending feedback to our engineers. This way, they can consider your idea about automatically updating the sub-customers' email addresses based on the parent customer's email address.

 

Let us know if you have other questions by leaving a comment below.

    Erer
    Aug 25, 2020 1:41 PM UTC

    This is one of the things that I 100% hate about QB. It is 2020 and you cannot change the contact info for more than one entry at a time. Seriously, why is this even on a computer. 

      tri1980
      Apr 24, 2024 4:02 PM UTC

      Over 5 years later and this still has not been fixed!  The project email is tied to the first invoice that was sent on that project.  If we update the customer email it won't update the project...  I can't believe this is still a problem.

       

      Pleas elet us know your'e working on this issue.

        Candice C
        Candice C
        Apr 24, 2024 6:26 PM UTC

        Good afternoon, @tri1980. 

         

        Thanks for chiming in on this thread. 

         

        I recommend contacting our Customer Support Team to get added to a list of affected users. I've discovered an investigation (INV-103601) that we have open that's associated with your problem. 

         

        Here's how: 

         

        1. Go to the Help ? icon in the top right-hand corner. 
        2. Tap the Contact Us button. 
        3. Enter your question and hit Let's talk. 
        4. Scroll down and choose to get a callback. 

         

        Keep us updated on how it goes. I'll be waiting for your response! 

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