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K
keith52
February 20, 2021
Question

How do I update my phone number in account and settings? When I enter the updated info and hit submit I get a popup wanting to send a text or call to the old number.

  • February 20, 2021
  • 3 replies
  • 0 views
I no longer have the number that it is trying to text.

3 replies

Rose-A
Rose-A
February 21, 2021

I'd be pleased to walk you through how you can update your phone number, keith52.

 

You can change your phone number through the Intuit Account. Here are the steps to complete the process:

 

  1. On your QuickBooks Online account, click the User icon at the upper right corner and select Manage your Intuit Account.
  2. From the INTUIT ACCOUNT, click Sign in & security.
  3. Go to the Phone section.
  4. Tap the Change link.
     
  5. Add the new Phone number and enter your Password.
  6. Hit Save.

 

You can also log in directly through this link: https://accounts.intuit.com/index.html. I recommend visiting this link: Account Management. These will provide links about managing your QuickBooks Online account, income, expenses, inventory, and running reports.

 

Let me know how it goes by leaving a reply below. I need to make sure you're able to update your phone number or if you have any other QuickBooks concerns. I'll be around to help if you need further assistance. 

Rose-A
Rose-A
February 21, 2021

Hi, keith52.

 

Hope you're doing great. I wanted to see how everything is going about the updating phone number you had yesterday. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I'd be happy to help you at anytime.

 

Looking forward to your reply. Have a pleasant day ahead!

K
keith52Author
February 22, 2021

Hello, thanks for getting back to me. Unfortunately, the advice given, while correct was not effective. I attempted to change the number on the account and settings page but when I enter my new phone number and hit submit the popup box tries to send a text or call to my previous number to verify. I no longer have the previous phone number. 

F
Frankiee1994
June 6, 2024

I’m having the same exact issue, the support team over the phone is 0 help, have talked to 5 different employees and none of them help? What now? 

A
AbegailS_
June 6, 2024

I can see the urgency of changing your phone number, Frankie.

 

Since you no longer have access to your phone number, you can use your email address instead. Otherwise, you'll want to choose an alternative way to verify your account by filling out the recovery form and QBO will process your request within one business day. Please know that we don't have access to change or update your phone. Thus, only you can change your information.

 

Once done, you can now change your phone number. I'll show you how:

 

  1. Take a high-quality photo or scan of your driver's license, passport, or other government-issued ID. Or, you can use a notarized document with your name and address.
  2. Fill out the form below with your info, and upload your ID or document.
  3. Within one business day, look for an email from no_response@intuit.com with the next steps. If we approve your request, you'll receive a link to reset your password.

 

You can go to this website to request a recovery form and to learn more about changing your contact info: Recover your Intuit Account if you can’t sign in. 

 

However, if you have already submitted a request using the recovery form, I suggest reaching out to our Customer Care Team. They have the necessary tools to assist with updating your business information.

 

Here's how to contact them:

1. Click the Help (?) icon.

2. Choose Contact Us.

3. Enter a description of your situation in the What can we help you with? field, then hit Let's talk.

4. Select Start messaging or Get a call.

 

Ensure to review their support hours so you'll know when agents are available.


Furthermore, you can also edit or change employee info in payroll in case your employee changes their name, bank account, and others. 

 

I'll be available in the Community space if there's anything else you need assistance with updating your contact information. Leave your comment below and I'll back you up.

E
EMM7
October 14, 2024

I’m having the same issue and cannot find the “Help” icon on the website. The system is trying to send me a text to the old phone that I don’t have anymore. 

J
JorgetteG
October 14, 2024

Dealing with outdated phone number registered on the account can be challenging, EMM7. However, I assure you that I will assist you every step of the way to quickly resolve this issue, allowing you to focus on more important matters.

 

QuickBooks support is unable to modify or change the phone number manually on file to maintain the security of your account. However, you have complete control over your account information whenever necessary.

 

Since you no longer have access to the phone number on file, I will guide you through the process of updating it:

 

  1. Take a high-quality photo or scan of your driver's license, state ID, passport, or notarized document.
  2. Fill out this account recovery form with your information, and scan or upload your ID or document manually.
  3. Look for an email from no_response@intuit.com within one business day with the next steps. If your request is approved, you'll receive a link to reset your password.

 

If further assistance is needed, you can reach out and get the phone number for QuickBooks support here.

 

In addition, you may want to familiarize yourself with adding and managing users in QuickBooks Online to streamline company operations and bookkeeping, as well as provide individual permissions for specific tasks.

 

Furthermore, you can explore this article to gain insights into the different types of user permissions in QuickBooks Online.

 

I'll be available on this thread to assist you with submitting the account recovery form. Whether you have questions, need support, or want to explore our services, we can find the perfect solution together.

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