How do I void a customer payment that already says “deposited”?

I understand you wish to void a customer payment, info1974. Please allow me to provide details and assistance regarding voiding transactions in QBO. 

Customer payments that have already been deposited can not be canceled or voided. Instead, you will need to issue a refund to return the money to your customer's account. 

I would be happy to provide the steps for processing a refund. Here's how:

1. Click the + New button and then select Refund receipt.
2. Proceed to the drop-down list for Customer and select the customer you want to issue a refund to.
3. Fill out the fields with the same info on the original sale. If you are trying to issue a refund to their credit card, select Credit card. If it's for a bank account, select Direct Debit from the Payment method ▼ dropdown.
4. Proceed to the  drop-down list for Refund from, then select the account you want to issue the refund from.
5. Click Save and close.

Let me also share these articles for additional details on this matter: 

• Void or Refund Transactions in QuickBooks Payments
• Record a Customer Refund in QuickBooks Online

Whether it's guidance on issuing refunds, troubleshooting errors, setting up payments integrations, or anything else payment related - reply to this thread with what you need. , info1974. The Community is always here to offer or help and guidance all the time.