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S
soncroft-gmail-c
June 11, 2024
Question

How do you get Intuit to release bullshit holds on paid invoices? I'm switching to Ambrook because of this. I need this money to fulfill a contracted project.

  • June 11, 2024
  • 1 reply
  • 0 views
A client paid an invoice and I tuit held the payment (supposed to be deposited 1-5 days but scheduled in 8 days.) Client was invoiced to add gpsts to grazing project and they paid, but QuickBooks flagged and held it. They charged the 1% transaction fee and won't release the funds. And I can't buy stock to fulfill scope of project.

1 reply

I
IrishNinoJ
June 12, 2024

This is not the experience we want you to have, soncroft. I can help you route to the appropriate support to help you check your account and address the funds on hold.

 

When your funds are on hold, you'll get an email at the email address you used to sign in to the Merchant Service Center. It contains specific instructions on how to resolve the issue.

 

With this, I recommend contacting our Payments support team so they can review this further. Here's how:

 

  1. Go to the Help menu.
  2. Hover to the Search tab, then click Contact Us.
  3. Type in a short description of your issue and concern in the box provided.
  4. Click Continue.
  5. Select the Chat or Callback option.

 

You can visit this article for more details: Why are my funds on hold?

 

For future reference, you can check the deposit speed for your product to learn when QuickBooks Payments deposits your customer's payments. 

 

If you have further questions about QuickBooks Payments, feel free to leave a reply. The Community is available 24/7 to assist you.

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