Skip to main content
January 13, 2024
Question

How do you make a inactive customer active

  • January 13, 2024
  • 1 reply
  • 0 views
How do you make an inactive customer active on QB Online

1 reply

January 13, 2024

Welcome to the Community space, powell309.

 

I'm here to help you making your customer active again in QuickBooks Online (QBO). Let me guide you through the process:

 

  1. Go to Sales, then select Customers.
  2. Click the Gear icone beside the Export icon.
  3. Under Other, tick the Include inactive.
  4. Look for the customer that you want to reactivate.
  5. Click the Make active link under the Action column.

 

I'll drop an article to help you manage your QBO account: Manage billing, payment, and subscription info in QuickBooks Online.

 

If you have further questions about your customer in QuickBooks Online, please let us know by posting below. I'm always here to guide you.