How do you speak with an actual LIVE PERSON???????

I can't get into my QB as my computer was reset

I appreciate you for joining this thread, @K Wresource.

I’m here to help you find the report you need for your 2020 payroll. Can you share with me what specific report you need? This way, I can provide you the right information. Any additional details is appreciated.

Nonetheless, QuickBooks Online (QBO) offers a variety of payroll reports. You can run the Employees Details or the Employee Directory report. These reports show your employee’s data such as payroll details and tax info. For more information, you can check this article: Run payroll reports.

In case you're unable to view or run reports, I recommend accessing your account on a private or incognito window. There are times the browse is full of junk files that can affect the performance of your account.

A private window doesn't save data files, it's a great tool in identifying a browser's cache issue. To open an incognito window, you can refer to these keyboard shortcuts:

• Press keys: Ctrl + Shift + N (Google Chrome browser)
• Press keys: Ctrl + Shift + P (Mozilla Firefox & Microsoft Edge browser)
• Press keys: Command + Shift + N (Safari browser)

If you're able to view the report, I suggest going back to your regular browser and clear its cache. If this is not the case, I recommend using other browsers that are available to you. This way, we can verify if this a browser integrated issue.

Also, you’d be glad to know that you can customize your reports in QBO to show the specific data you need. To be guided through the process, check out this link: Customize reports in QuickBooks Online.

Let me know if you need further assistance in running your reports. I’m always around ready to back you up. Keep safe and stay well.

Thanks for posting here and sharing your experience when contacting our support, @bac52,

We want to make sure you get the support you need. During this pandemic, we have updated our contact options and support availability. We have a certain time when our live support is available for live calls with a representative.

But I want you to know that this forum is also another channel where you can post your QuickBooks concerns. We are here to answer general QuickBooks questions. However, we do not handle account-related concerns, like billing, account information and etc. Just type in your question below, so I can check on it for you.

If you want to talk to a live rep or contact Customer Service or Technical Support for billing and account questions, we have a different process to reach them. Our Live Help are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM until 3:00 PM on Saturdays.

To get a hold of a representative, follow these steps:

1. Go to the Help menu then choose the Search tab.
2. At the bottom click on Contact us.
   
3. Enter the keyword Account Management and Billing in the What can we help you with? box.
   
4. On the next screen, scroll down to How would you like to connect with us section.
5. Choose Chat with us to initiate a discussion with a live agent.
   
6. Enter you account contact information then press Get a chat.
   
7. When using this option, make sure to enable pop-up windows. The chat box will appear at the bottom right section of your monitor, and an agent will be with you shortly after. See this:

Mention me in this thread for any additional details or further help. I want to make sure you're taken care of and everything is fully resolved.

Good day, @ww11.

May I know the error message you're getting when accessing your account in QuickBooks? This way, I can provide you the right steps in fixing the issue. 

In the meantime, let’s perform some basic troubleshooting so you can sign in to your account. If you forgot the User ID, allow me to assist you with how to recover it. It will only take a couple of minutes to accomplish this action.

Here's how:

1. On the Sign In page, tap the link for I forgot my user ID or Password.
2. This will take you to the Get help signing in to QuickBooks window.
3. From there key in your phone number or email address in the field box and click Continue.
4. Choose how you want to reset your login information: Get a code emailed to or Recover my account a different way.
5. Hit the Continue button.
6. If you used your email address to verify the account, you’ll receive an email with your user ID.

If you’re experiencing a different issue, check out the Get help if you can't sign in to your account guide. You can follow the suggested troubleshooting steps based on the scenario that fits your situation. With these steps, log in to the account in no time.

I'm also adding a great resource to help resolve unexpected issues when using QBO. It contains some links about clearing the browser's cache and adding Intuit as a trusted site: Troubleshooting browser problems. 

Reach out to me if you need assistance performing the troubleshooting. I’ll be more than happy to help. Have a great rest of the day.

I'm here to help remove your name, JB_lb303.

If you're referring to your name from your company's QuickBooks Online account, make sure you have permission to manage users. If not, you can ask the master admin of the account to delete your name.

Please know that deleting a user is permanent. And, here are the steps you can follow on how to remove your name.

1. Go to Settings ⚙, then Manage users.
2. Find your name, then select the arrow icon under the Action column.
3. Choose Delete.
4. From the confirmation window, select Delete again.

I'm adding this link to learn about access permissions: User roles and access rights in QuickBooks Online. It also provides information about roles that counts and don't.

If you aren't referring to the QuickBooks account, please provide specific details. This way, I can walk you through other steps.

Hello, @leightmoore. 

Thanks for taking the time to follow the thread and sharing your concerns with us.

At this time, our live support agents are experiencing technical difficulties and are unable to respond to chats or phone calls. However, if you'd like you can always send a private message in the Community where we can lend a hand. Or if you'd prefer to speak to a live representative, you can try contacting support again later. 

Please know we are here to help and appreciate your continued patience. Take care! 

Hello there. I've got the details you need to void a charge in QuickBooks. 

Payment transactions are batch at 3:00 PM PT on business days. If the transaction hasn't been batched and processed, you can void it to avoid a fee. If it is, you'll refund your customer the entire amount or specific items, services, or fees. Note that there are fees for refund transactions.

Here's how to void a sales receipt or invoice paid by credit card:

1. Go to the Sales menu, then choose All Sales.
2. Locate the sales receipt or invoice in question.
3. Click the dropdown button in the Action column.
4. Select Void to complete the process.

Read this article for more information: Void or refund customer payments in QuickBooks Online.

Furthermore, visit this article to learn when QuickBooks deposits customer payments into your bank account: Find out when QuickBooks Payments deposits customer payments.

Kindly leave a comment below if you have further questions or need assistance. I've got your back to address any concerns you have.