Hello, seehamqbo-gmail-.
When setting up a delayed charge transaction, please make sure the customer is the same one you selected. This guarantees that when it comes time to send your customer an invoice, the option to add a delayed charge will be available. Follow the steps below to create a delayed charge invoice:
- Go to the + New icon.
- Select Delayed charge under the Customer section.
- Choose the right customer from the Customer dropdown.
- Enter the Date and the Product or Services.
- Fill in all the details including the Description, Number of units, and amount.
- Once done, hit Save and close.
- When you're ready to create an invoice, go to the + New icon.
- Select Invoice.
- Choose the right customer from the Customer dropdown.
- Click Add all in the right sidebar.
You may have experienced some browser cache issues caused by too much-outdated data stored on your browser if you've followed the same process and you're still unable to add the delay charge. I'll share some troubleshooting procedures to fix it.
Let's start by accessing your account using an incognito window. This mode help since it doesn't save any site data.
Here are the shortcut keys:
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox: press Ctrl + Shift + P
- Safari: press Command + Shift + N
If it works, you'll have to return to your default browser and clear the cache to enhance the functionality of the software. It is also a good option to use another supported browser.
For future reference, I've added this resource to guide you in recording customer payments: Record invoice payments in QuickBooks Online.
You can always post again if you need anything else. We're here to help you.
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