Skip to main content
X
xtremerider954
November 10, 2023
Question

How is it legal to be charged a fee for something I did not sign up for? I was charged for instant deposit but have never signed up for it.

  • November 10, 2023
  • 2 replies
  • 0 views
Original commenter did not share additional details

    2 replies

    I
    IrizA
    November 10, 2023

    Hello there. I'm here to provide insight into the charge fee that was charged for an instant deposit in QuickBooks Online (QBO) that you did not sign up for. 

    The reason for these charges on instant deposit is that there is an option in QuickBooks Online (QBO) where you can choose and use a specific customer payments feature under instant deposit. This feature may incur a fee, which can typically be seen during the sign-up process or in the terms and conditions.

     

    If you're sure that you didn't sign up for the instant deposit feature, I recommend reviewing your account settings and transaction history. The charge may have been a result of a misunderstanding or an error. 

     

    To address this concern, I recommend contacting our Payments Support so that our payments team will be able to review your subscription and investigate this matter.  

     

    Here's how:

     

    1. In your QBO account, select Help (?). 
    2. Choose the Search tab.
    3. At the bottom of your screen, click Contact Us.  
    4. Type your concern. Then click Continue. 
    5. You may choose Callback, Appointment, or Chat as your way to connect with us. 
    6. Kindly fill out the provided field such as your First name, Last name, Email address, and Phone number. 
    7. Depending on what you choose as your way to connect with us, click Callback, Schedule appointment, or Chat.  

     

    Here's an article to help you in case you want to know more about instant deposits: Get help with instant deposits. 

    Thank you for bringing this matter to our attention, and we appreciate your patience as we work towards resolving it. 

    S
    seakcs
    November 10, 2023

    HOW DO YOU TURN OF INSTANT DEPOSIT. I HAVE BEEN SCAMMED THE SAME WAY. SHAME ON YOU INTUIT 

      J
      Joel C
      November 25, 2023

      This happened to me as well. I have absolutely no need for instant funding. My deposit account is well funded. I have never used instant deposit and I never will. I just noticed that instant deposit has been turned on for 3 months on my account, and I certainly never authorized this! If Quickbooks doesn't fix this we should consider a class action. Please contact me if you're interested [email address removed]

      AlverMarkT
      AlverMarkT
      November 25, 2023

      Hi, @Joel C. I'm here to ensure that your feedback is heard.

       

      I recommend contacting the QuickBooks Support Team to submit a formal complaint. This way, your experience will highlight where fixes and improvements are needed. Here's how: 

       

      1. In your QuickBooks Online account, go to the Help icon and choose the Search tab.
      2. Select Contact Us.
      3. Describe your concern and select Continue.
      4. Choose between Chat with us and Have us call you.

       

      I'm adding this article as a future reference for resolving issues related to instant deposits: Get help with instant deposits.

       

      As always, we're here in the QuickBooks Community if you have further concerns about QuickBooks Payments. Take care.

      Terms & ConditionsAccessibility statement