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April 16, 2024
Question

How long after uploading necessary documents can I expect to wait before funds are released from a hold on QB payments after a so-called "limit adjustment?"

  • April 16, 2024
  • 1 reply
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1 reply

JenoP
April 16, 2024

Thank you for reaching out to us about your QuickBooks Payments account, jack-affeldt14. I understand the challenges when processing online transactions reaches its limit.

 

Processing limitations follow financial regulations and are placed to protect your funds by preventing excessive exposure when the transaction is processed.

 

If a customer payment is put on hold, an email notification is sent to your email that we have on file. It has specific instructions on how to release the hold and fix any issues. Here's an article for additional information about the hold process: Why Are My Funds On Hold?

 

Your patience during this process is also appreciated. Please know that document reviews typically take 2 to 3 business days to complete.

 

If the review process extends beyond the expected time frame, I recommend contacting the QuickBooks Payments support team for assistance. They can access your account and provide an update on the status of the transaction limit review.

 

Here are the steps to reach out to them:

 

  1. Click the Help menu in the upper-right-hand corner of QBO.
  2. Proceed to the Assistant tab.
  3. Type in "contact support" in the chat box and press Enter.
  4. Select QuickBooks Online Support, then click Contact Us at the bottom of the screen.
  5. Click Ask about something else, then enter a short description of your concern.
  6. Choose between Have us call you or Chat.

 

Don't hesitate to review these articles for further details and resources when receiving online customer payments within QuickBooks Online:

 

 

Let me know if there's anything else we can do for you today, jack-affeldt14. The Community is always here to address any concerns or questions you may have.